Customer Success Specialist

We are hiring at ValPay for a Customer Success Specialist to join our growing Customer Success team in Montreal!

We are looking for a Customer Support Specialist to join our payment business. As a Customer Support Specialist, you will work to provide an exceptional customer experience and service to our clients, ensuring that their needs are met, and their questions are answered in a timely and professional manner. You’ll join a team that delivers a best-in-class, customer-centric support experience. The Customer Support Specialist is key in developing this ethos by driving customer satisfaction and quick resolution times. To succeed in this role, we are looking for a driven, autonomous, and action-biased professional looking for growth opportunities in their career.

Here is a little window into our company: ValPay, the payment processing arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is "Be Humble, Stay Hungry."

The successful candidate will be anywhere within commutable distance of our office in Saint-Laurent, Montreal, working in a hybrid work model!  

What your day will look like:

• Act as the primary point of contact for partners and customers
• Own customer success and after-sale process to ensure sustainable growth
• Respond to customer inquiries and provide support via email, phone, and chat
• Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them
• Guide clients through the use of our payment processing solutions, ensuring that they are able to use our systems effectively and efficiently
• Perform risk monitoring activities on a daily basis, analyzing transaction logs and document discrepancies
• Escalate customer issues to management when necessary
• Keep accurate records of customer interactions and transactions

About You:

• At least 1+ years experience in a Customer Success role
• Excellent communication skills in English, both verbal and written
• A bachelor's degree in a related discipline would be advantageous
• Ability to provide exceptional customer service with a friendly and professional demeanor
• Proficiency in Microsoft Excel is required
• Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce, is a plus
• Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them
• Detail-oriented with strong organizational skills
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment
• Proficient in CRM software and Microsoft Office Suite advantageous
• A passion for technology and an eagerness to learn about new products and features
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in Canada

For information about ValPay, please visit our website at: www.valpay.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.