Managing Director - Australia

Valsoft Corporation is looking to hire a Managing Director (MD) to operate one of our Australian based software companies!

This position provides critical operational leadership to a company within a growing software vertical. As Managing Director, you will be responsible for developing and implementing the business strategic plan spanning sales & marketing, R&D, customer service, professional services, and human resources.

Along with the rest of the Business Unit leadership team, the MD must identify, define, and execute the strategies required to achieve growth plans and operating objectives with a focus on improving operational excellence. You will be fully accountable for the results of this business.

Here is a little window into our company: Valsoft specializes in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralized model, fostering rapid growth through reinvestment in its portfolio.

The successful candidate can be based in either Melbourne or Sydney, working in a hibrid work model!

MD Responsibilities:

• Own the long-range, annual and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
• Attend trade shows and panels

Sales & Marketing

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new features and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to the executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Manage key relationships with large accounts is mandatory

Customer Care/Customer Success:

• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Research and Development:

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

Professional services:

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
• Establish strategies to increase NRR
• Track on a monthly basis result with the Head of Professional Services

Financial Management:

Review with Senior Management and the team:

• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
• Annual, quarterly, and monthly revenue results/forecasts and costs
• Participate in the development of internal department policies and programs to support quality and growth
• Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives

Human resources:

• Leading recruitment within your organization
• Leading HR initiatives such as (1) retaining talents (2) comply with local HR jurisdictions (3) develop a true local company culture

• Prior experience in managing a B2B software company is mandatory
• A natural ability to lead performance and financial health in a business
• Bring a proven entrepreneurial spirit and pace-setter traits
• Bachelor’s degree or equivalent, preferably in technical or business discipline, MBA, or advanced degree, a plus
• 7+ years of direct cross-functional team management experience and full P&L management is mandatory
• Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)
• History of developing and implementing successful strategies for net new customer acquisition and market penetration is essential
• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
• People Leadership, Building teams, communication, and organizational skills are essential
• Excellent analytical and problem-solving skills
• A 'roll up the sleeves' attitude towards problem-solving is essential
• Goal-oriented with comfort in setting measurable goals for others and him/herself
• Actively engages in continuous learning and self-development to enhance skills and knowledge relevant to the role
• Ability and willingness to create change, passion for continuous improvement
• 30% of travel required for internal and customer meetings
• Must be legally authorized to work in Australia