Technical Customer Support Specialist

Aspire Software is looking for a Technical Customer Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like:

• Provide first-line technical support to end-users, resolving hardware, software, and system issues.
• Address finance-related inquiries and support end-users in navigating financial software/tools.
• Utilize advanced Excel skills to manipulate, analyze, and manage financial data.
• Troubleshoot basic network connectivity and user account issues (password resets, access permissions, etc.).
• Document and track all support requests using helpdesk ticketing systems
  

• Complete understanding of GAAP accounting principles, including Accounts Receivable, Accounts Payable, General Ledger, Reconciliations
• Ability to analyze data on the base level to identify issues and anomalies
• Ability to pick up new concepts easily with initiative to learn and self-motivate
• Assertive and able to resolve client issues with tact and diplomacy
• Excellent English communication skills required, written and spoken - essential
• Good listening skills, and ability to clarify problems or issues
• Team Player willing to actively learn company's Software it's specific use cases in the marina industry