Customer Service Representatives - HERON Energy SA

ValueSync is seeking enthusiastic and dedicated Customer Service Representatives for HERON Energy SA to join our client-focused team. In this role, you will be the primary point of contact for customers, handling inquiries, providing support, and ensuring a seamless customer experience. Your responsibilities will include addressing questions about products and services, resolving issues, processing orders, and maintaining accurate records of customer interactions. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle inquiries with professionalism and empathy. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about HERON Energy SA products and services, addressing customer needs effectively.
• Resolve customer issues and complaints with a focus on enhancing customer satisfaction.
• Process orders, returns, and exchanges accurately while maintaining up-to-date customer records.
• Collaborate with internal teams to share customer feedback and identify opportunities for improvement.
• Maintain knowledge of industry trends, company policies, and procedures to better assist customers.

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in customer service or related roles preferred.
• Strong verbal and written communication skills.
• Ability to handle customer inquiries professionally and empathetically.
• Proficiency in using customer service software and basic computer applications.
• Strong problem-solving skills and attention to detail.

Flexible work model: After the first weeks of work, the model becomes hybrid!

• Stable employment: Permanent position with rolling hours (Monday-Saturday, morning/afternoon).

• Competitive salaries & benefits:

✅Fixed monthly salary of high standard.

✅Full insurance coverage and free health programs.

✅Monthly bonus based on achieved goals.

• Training: From day one with specialized energy trainers

• Career opportunities: Develop and evolve within a recognized company.

• Modern and pleasant work environment: Enjoy a modern workplace with high aesthetics.

• Additional benefits: Participation in competitions (e.g. "Rising Star" program) and work in a prime location with easy access via Agios Dimitrios station