Insurance Enrollment Coordinator

Are you looking for a dynamic position in a growing organization? Are you a highly motivated person who thrives on cultivating new relationships and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you.

ESSENTIAL JOB FUNCTIONS

• Maintain, and create new, high-level relationships with benefit administrators, brokers, and third-party agents through communications and self-driven outreach
• Provide outstanding service by being proactive and responsive to all communications
• Handle sensitive member PII and PHI and ensure HIPAA compliance
• Process manual enrollments (changes/adds/terms/Cobra)
• Provide support to internal teams by answering group and enrollment related questions
• Send timely and relevant information to benefit administrators, brokers, and third-party agents
• Audit new group implementations
• Use document management technology for securing and storing documents through their lifecycle
• Onboard new Broker Agencies and Producers for processing appointments
• Work with Supervisor to resolve benefit administrator, broker, and third-party agent issues
• Complete projects as assigned by Supervisor and Manager
• Perform activities and functions of related lower-level personnel as assigned or required

*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.

QUALIFICATIONS

• EDUCATION: Associate’s degree or equivalent work experience.

• WORK EXPERIENCE: 2 years of full-time customer service and Insurance enrollment experience in a healthcare field preferred
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• Must maintain a residence in Pennsylvania throughout employment.

KNOWLEDGE, SKILLS AND ABILITIES

• Build and maintain positive relationships both internally and externally
• Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
• Proficiency in MS Office Suite – Word, Excel, Outlook and Teams
• Strong analytical, problem solving and decision-making skills
• Ability to work independently with minimal supervision or cooperatively as part of the team
• Ability to use resources to answer questions and solve problems
• Ability to maintain composure and perform duties at an elite level in high pressure situations
• Ability to tactfully deescalate difficult calls, emails and chats

• Knowledge of insurance plan rules
• Ability to self-direct and make critical decisions that have a direct impact on business
• Effective organizational and time management skills to balance competing priorities
• Strong knowledge of policies and procedures related to release of information and HIPAA regulations

This is a remote position within the Pittsburgh, PA area. 3 weeks of in-office training required upon hire. In-office work may occur periodically based on business need.  Work is performed in a home office environment and may require:

• occasionally lifting 0 – 20 pounds.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Starting pay rate is: $43,000-$47,000/year

Full-time, permanent VBA employees receive an exceptional benefits package including:

• Health and Dental benefits with minimal employee contribution.
• Employer paid Vision, Short Term and Long Term Disability, and Life Insurance benefits. Vision plan offers generous allowances, no copays, and two materials per year for eligible employee and dependents.
• 401k employer matching up to 6% following six months of service, vesting after five years of service.
• Generous time off and leave package