Product Manager - Connectivity

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

As Product Manager of Connectivity, you will drive the development and optimization of Ventrata’s API connections with resellers (OTAs, marketplaces, etc.) and operators/suppliers (their restech/ticketing providers). You will work closely with engineering, partnerships, customer success, as well as external partners to grow the connection ecosystem, improve API performance, ensure a seamless integration process, to further enhance our connectivity offering. The Connectivity product is a critical part of Ventrata’s business, generating the largest revenue source for our clients and showing continuous growth. We are focused on doubling down on this success and expanding the team to further accelerate the impact of our API products.

This role requires strong communication and stakeholder management skills, as you will translate technical requirements into business value and ensure smooth collaboration across teams.

What will be your main responsibilities?

• Product Strategy: Lead the definition and communication of the vision, strategy, and roadmap for Ventrata's Connectivity products.
• Feature Prioritization & Roadmap: Prioritize API features and maintain the roadmap to align with business objectives and market needs.
• API Development & Optimization: Lead the development and adoption of new connections by providing partners with top-tier development support, tooling, and in-house custom development. Implement tools to track API performance, proactively address issues, and drive continuous optimization.
• Customer & Partner Engagement: Collaborate with the Head of Partnerships & Marketing, customer success, and tech support teams to drive Connectivity adoption and resolve issues.
• Connectivity Operations Team Management: Manage a team of cconnectivity operations specialists, ensuring smooth integration processes and efficient operational workload.
• Development Team Coordination: Coordinate the work and priorities of a development team, ensuring alignment with business objectives and seamless collaboration across teams, clients, and connectivity partners.

Who is our ideal candidate?

• Proven experience in product management, particularly with API integrations or connectivity-focused products.
• Strong technical understanding of API development, and familiarity with tools like Postman, GitHub, and Swagger. Knowledge of basic SQL. 
• Experience working closely with engineering teams to coordinate priorities and ensure seamless product delivery.
• Excellent communication and collaboration skills, with the ability to manage cross-functional teams and build strong relationships with partners and clients.
• Experience in travel, SaaS, or similar industries, with a deep understanding of the ecosystem and integration challenges.
• Ability to prioritize and manage a product roadmap, balancing multiple stakeholders' needs and business objectives.

A plus, if you have…

• Strong problem-solving skills and the ability to navigate complex technical challenges.
• Ability to manage and mentor a team, fostering growth and ensuring high-performance standards.
• Familiarity with API monitoring and optimization tools, and a data-driven approach to decision-making.
• Experience with project management tools.
• Familiarity with API connectivity operations in the travel industry and/or support processes.

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.

• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity.
• Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team.
• Refreshments and delicious coffee in the office area.
• Hardware/ remote setup package.
• Competitive salary and regular salary revaluation.
• Bonuses based on company performance.

Did we catch your eye or maybe also your heart and do you want to become part of the Ventrata team? Send us your CV and join us!

About Ventrata

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.