Customer Service Representative - job 2 of 2

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 

Position Purpose:
Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts. Some responsibilities include pricing, waste characterizations, contract specifications, manifests and schedules, & resolving invoice discrepancies, etc. to ensure accuracy of customers and/or Onyx personnel inquiries. Assists sales or related personnel in securing new business and maintaining existing customer base.

Primary Duties/Responsibilities:

• Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
• Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
• Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
• Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
• Review billing packets for accurate coding data and confirm codes to match contracted pricing. Modify pricing information if incorrect in system. Follow up with a collection of open AR.
• Make sales calls on established customers to provide additional services or maintain current customer base.
• Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations.
• Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
• Other duties as assigned

Education/Experience/Background:

• High School diploma or General Educational Development (GED) required
• Associate’s degree in a related field preferred
• Prior work experience of 1 to 3 years in the hazardous waste or related industry preferred

Knowledge/Skills/Abilities:

• Ability to create & prepare reports as necessary
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer orientation
• Computer proficient

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.