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Senior DevOps Engineer (Observability)

The Engineering team builds the software powering Veriff. We're cracking the online identity crisis in a scalable way, deploying excellence to keep Veriff on the cusp of innovation. It's a fast-paced market with many challenges. Now, we’re looking for a Senior DevOps Engineer to lead efforts in enhancing our observability stack and ensuring it empowers teams to deliver better, more reliable software. In this role, you’ll focus on improving the visibility of our systems by optimizing metrics, logs, and traces while building tools and processes to streamline the developer experience. 

By leveraging the LGTM (Loki, Grafana, Tempo, Mimir) stack and Kubernetes, you will play a key role in making observability a seamless part of our development and operations workflow. You’ll work closely with other engineering teams to ensure they have the insights they need to debug, optimize, and scale their services effectively.

You’ll help us protect honest people online by:
  • Enhancing and maintaining the observability stack with a focus on usability, scalability, and capacity planning.
  • Working with teams to improve the quality, consistency, and value of metrics, logs, and traces.
  • Developing tools and processes to simplify the integration of observability into developer workflows.
  • Building meaningful, actionable dashboards and alerts tailored to teams’ needs.
  • Collaborating with developers to define SLIs and SLOs that align with business goals.
  • Investigating and resolving gaps or bottlenecks in the observability pipeline.
  • Advocating for and driving the adoption of observability best practices across the organization.
  • Staying up to date on emerging trends in observability and recommending improvements.

You are the right future Veriffian for the job if you have:

  • Strong expertise in observability tools, particularly the LGTM stack (Loki, Grafana, Tempo, Mimir) or similar.
  • Deep understanding of Kubernetes and its observability ecosystem.
  • Programming skills in Python, Go, or similar languages for building observability tools.
  • Strong scripting skills (e.g., Bash) for automation tasks.
  • Experience improving metrics, logs, and traces pipelines for better data quality and reliability.
  • Familiarity with distributed systems, microservices, and CI/CD pipeline integration.
  • Experience with observability tools like Prometheus, OpenTelemetry, or Jaeger.
  • Knowledge of reusable libraries or templates for observability integration.
  • Strong collaboration skills, with the ability to work with developers and stakeholders to improve their experience with observability.

 

Why Veriff?
 
We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. 
 
When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...
  • Flexibility to work from home
  • Stock options that ensure your share in our success
  • Flexible vacation policy and work hours
  • Extra recharge days on top of your annual vacation
  • Comprehensive relocation support to Estonia or Spain
  • Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally
  • Learning and Development & Health and Sports budget that you are free to tailor to your own needs
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! 
 
Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.
#LI-LP1 #TBT
 
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What You Should Know About Senior DevOps Engineer (Observability), Veriff

At Veriff, we're on a mission to redefine online identity verification, and we want you to join us as a Senior DevOps Engineer focusing on Observability! We're a thriving engineering team based in the vibrant cities of Tallinn and Barcelona, and we pride ourselves on crafting software that tackles the complexities of identity crises at scale. In this role, you’ll enhance our observability stack to help our teams deliver top-notch, reliable software that keeps our systems running smoothly. You’ll dive deep into optimizing metrics, logs, and traces while collaborating closely with various engineering teams. Imagine building tools that not only smooth out the developer experience but also provide meaningful insights into system performance. With your expertise in the LGTM stack, Kubernetes, and programming skills in languages like Python or Go, you'll transform how we see our software ecosystem. You’ll lead initiatives to define SLIs and SLOs, establish best practices and develop dashboards and alerts that cater to our team's unique needs. At Veriff, we care about protecting honest individuals online, and as a Senior DevOps Engineer, you’ll be at the forefront of making our observability processes a seamless part of our workflows. If you’re ready to make a significant impact and join a dynamic team, we can't wait to meet you and explore how you can contribute to our vision of creating a safer world online.

Frequently Asked Questions (FAQs) for Senior DevOps Engineer (Observability) Role at Veriff
What are the main responsibilities of a Senior DevOps Engineer (Observability) at Veriff?

As a Senior DevOps Engineer (Observability) at Veriff, your main responsibilities will include enhancing the observability stack, optimizing performance metrics, and ensuring usability through collaboration with various engineering teams. You'll also be focused on developing tools that streamline developer workflows and building valuable dashboards that present actionable insights.

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What qualifications are needed for the Senior DevOps Engineer role at Veriff?

To thrive in the Senior DevOps Engineer role at Veriff, candidates should possess strong expertise in observability tools like the LGTM stack and Kubernetes. A solid understanding of programming languages such as Python or Go, combined with strong scripting skills in Bash, is essential for automating observability tasks effectively.

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How does Veriff support employee work-life balance for the Senior DevOps Engineer position?

Veriff values a healthy work-life balance and offers exceptional flexibility, including the option to work from home and a flexible vacation policy. As a Senior DevOps Engineer, you can take advantage of extra recharge days and a learning and development budget tailored to your needs.

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What tools will be used by Senior DevOps Engineers at Veriff?

In this role at Veriff, you will primarily work with tools in the LGTM stack: Loki, Grafana, Tempo, Mimir, alongside Kubernetes. Familiarity with additional observability and monitoring tools like Prometheus or Jaeger will also enhance your capabilities in this position.

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What can a Senior DevOps Engineer expect in terms of growth opportunities at Veriff?

At Veriff, we are committed to fostering career growth for our employees. As a Senior DevOps Engineer, you will be encouraged to stay updated on emerging trends in observability, drive adoption of best practices, and participate in innovative projects that enhance your professional skill set.

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Common Interview Questions for Senior DevOps Engineer (Observability)
Can you explain your experience with observability tools and the LGTM stack?

When answering this question, outline your direct experience with observability tools, emphasizing your proficiency with the LGTM stack. Mention any relevant projects where you have implemented these tools to improve system visibility and reliability.

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How do you approach defining SLIs and SLOs?

In your response, discuss your methodology for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs). Highlight how you collaborate with cross-functional teams to align these metrics with business goals while ensuring they effectively represent system performance.

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What strategies do you use to optimize logging and monitoring systems?

Provide examples of successful strategies you've previously implemented to enhance logging and monitoring systems. Discuss how you prioritize usability and scalability to ensure that stakeholders have access to valuable data for decision-making.

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Can you share an experience where you identified and resolved a gap in an observability pipeline?

Detail a specific situation where you successfully identified and rectified a bottleneck in an observability pipeline. Use this opportunity to demonstrate your problem-solving skills and the impact of your actions on system reliability.

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How do you advocate for best practices in observability within a team?

Explain the methods you use to advocate for observability best practices. You can mention creating educational resources, organizing workshops, or collaborating directly with teams to emphasize the benefits of comprehensive observability in their workflows.

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What programming languages are you most proficient in for building observability tools?

Outline your proficiency with key programming languages essential for the role, such as Python or Go. Mention any specific tools or libraries you've created and how they contribute to the observability stack.

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How have you improved the quality of data in metrics, logs, and traces?

Reflect on past projects where you addressed data quality challenges in metrics, logs, and traces. Discuss initiatives you led to enhance reliability and accuracy, which ultimately improved system observability.

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Describe your experience with CI/CD pipeline integration related to observability.

Detail your experience integrating observability tools within CI/CD pipelines. Emphasize how these integrations have improved the continuous delivery process and aided in catching issues earlier in the development cycle.

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Can you explain how you stay updated with trends in observability?

Mention the resources you rely on to stay informed about the latest trends in observability, including blogs, conferences, and community engagement. Highlight how you apply this knowledge back to your work for continuous improvement.

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How do you ensure collaboration between developers and operations teams?

Discuss the importance of fostering strong communication channels between developers and operations teams. Share practical examples of initiatives you’ve taken to bridge the gap and ensure everyone is aligned towards common observability goals.

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Every day, we help banks, marketplaces, and other online businesses start trusting relationships with customers. Veriff is global, works on every device, and fits your onboarding flow without hurting conversion rates. That’s how we stay ahead of ...

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Full-time, remote
DATE POSTED
January 28, 2025

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