Technical Support Engineer

Veriff is actively hiring a Technical Support Engineer for the USA!

As a Technical Support Engineer, you will solve the hardest problems that our customer-facing teams have to escalate. Ultimately, you will be a person that our customers trust—they will rely on you to provide timely and accurate solutions to their technical and integration problems. Hence, if you’re naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way, we’d like to meet you!

You'll help us protect honest people online by:

• Taking ownership of reported issues and ensuring their resolution
• Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
• Escalating unresolved issues to the appropriate developers and documenting standardized solutions for the knowledge base
• Handling crises in the event of feature failures or application downtime
• Developing, tracking, and reporting on key metrics
• Participating in an on-call rotation and resolving production incidents

You are the right future Veriffian for the job if you have/are:

• Experience in Technical Support or similar role
• Basic understanding of software programming
• Fluency in both written and spoken English
• Fundamental knowledge of APIs
• Comfortable creating longer SQL queries
• Capability to troubleshoot web applications
• Comfort working with Mac, Linux, and Windows
• A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills

You’re an especially awesome match if you have/are:

• Trilingual in English/Spanish/Portuguese
• Experience with JIRA, Confluence, and Github
• Built smaller applications or integrated services
• Some knowledge of TypeScript, Python, Postgres, or ReactJS

Compensation:  

The base salary for this role is $84,000 - $143,000.  Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Eligible Locations:

California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

Why Veriff?

• Flexibility to work from home at our eligible locations in the USA 
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Private health insurance coverage to ensure you’re feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

#LI-JB1 #LI-Remote