Senior Implementation Manager

About Us: 

Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award. We work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.

Introduction:

Verifiable is looking for a strong Project Manager to own and manage complex phased implementations for our largest Enterprise customers.

We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

• 5+ years of Implementation or Project Management experience in a technical SaaS or startup environment
• Ability to effectively manage and prioritize multiple projects, delivering tailored solutions to each customer’s unique needs
• Strong understanding of project management methodologies, including scoping, consulting, issue/risk identification, and clear communication of overall project status
• Self-starter with the ability to thrive in a fast-paced, evolving, and ambiguous environment
• Highly collaborative, organized, detail-oriented, and solutions-focused with strong problem-solving abilities
• Excellent written and verbal communication skills, including the ability to convey complex technical concepts to non-technical stakeholders
• Ability to define technical changes/requirements and communicate them effectively to technical teams
• Healthcare or Healthtech experience is a plus
• SFDC proficiency is a plus
• Business Analyst experience is a plus

• Proactively manage customer relationships from sales handoff to successful implementation
• Partner directly with customers to ensure successful implementation of Verifiable based on their unique scope and business objectives
• Lead the implementation process by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success
• Manage project expectations through regular meetings, project status reports, and maintaining strong relationships with key stakeholders
• Collaborate with internal teams on configuration and technical components of implementation.
• Organize and coordinate customer onboarding and training through virtual web conferences
• Serve as the primary point of contact for all customer-facing requests during the implementation process
• Act as a subject matter expert on the Verifiable product to drive product adoption and usage

More About Verifiable:

We’ve grown to over 100 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.

We value the many benefits of remote work, so we’re fully distributed across the US and internationally.

Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.