Sales Support Assistant

Veronique is looking for a Sales Support Assistant to help manage primarily support the Sales Team and manage back-office functions. The role is focused on managing post-sales closing activities. There is opportunity for account management too, based on performance.

Responsibilities

Customer and Visitor Support

• Answering calls and assisting customers, including connecting them to the team members
• Handling basic customer inquiries (e.g., shipment schedules, product arrivals)
• Receiving and distributing mail/packages,
• Attending to visitors (e.g., providing refreshments, connecting with team members)

Out-of-office Tasks

• Handling pickup and drop-off, based on team members’ requests

Shipping Tasks

• Domestic Shipping: Packaging, labeling, and coordinating with logistics companies, sharing commercial invoices and tracking numbers with customers, and confirming successful delivery
• Global Shipping: Preparing labels, adjusting invoices, and checking for errors on items for global shipments

Sample Organization and Management

• Preparing showrooms and samples for meetings and organizing them afterward
• Labeling pouches and tagging samples
• Updating new sample lists and recording returns, rejections, and repaired items

Order Requests and Confirmation Emails

• Follow team members' instructions to prepare order requests and communicate with respective stakeholders
• Supporting the full sales process, with opportunity to potentially manage customers based on performance

Required Qualifications:

• Experience in sales or sales support, logistics, and customer service
• Strong communication and collaboration skills
• Being a team player and helping where needed
• High attention to detail and ability to handle tasks simultaneously
• Ability to learn quickly and efficiently while managing various tasks
• Ability to adapt to high-pace, changing work environments and business needs
• Ability to manage and clean data, as needed
• Basic computer skills (MS Office, etc.)

Preferred Qualifications:

• Experience in logistics or shipping is preferred
• Experience working in a multinational environment
• English communication skills are a strong plus