Applications Team Lead

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. 

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. 

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. 

The success of our Applications Managed Services Team is built on the ‘Trust’ relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

The role of the Applications Managed Services Team Lead will sit in our Service Reliability Group. You will have responsibility for several customers, build and maintain solid relationships with our customers in order to continue to consistently deliver high satisfaction ratings.

Roles & Responsibilities:

• Scoping out work in a pre-sales engagement with our customers to understand what we can deliver using the wide Microsoft tech stack experience that the team possesses
• Work with Delivery Manager(s) / Portfolio Director(s) / Customer Success Manager / Practice Head as appropriate to agree strategy for assigned accounts
• Input to service design and support for service implementation using Microsoft technologies (Dynamics, .Net, Power Platform and Sharepoint)
• Maintain standards for ISO20000 compliance & best practices across the team
• Manage customer escalations, issues, problems, and requirements
• Identify and progress the Continual Service Improvement initiative
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers

Technical Skills:

1. Proficiency in Multiple Technologies:
   • PHP: Knowledge of PHP frameworks (e.g., Laravel, Symfony), and web development fundamentals (HTML, CSS, JavaScript).
   • Java: Expertise in Java frameworks (e.g., Spring, Hibernate), microservices architecture, and RESTful APIs
   • Open-Source Tools: Familiarity with popular open-source tools and platforms, such as Docker, Kubernetes, and various CI/CD tools.
   • Oracle Applications: Understanding of Oracle databases, Oracle Cloud, and related enterprise applications.
2. DevOps Practices: Proficiency in DevOps tools and practices, including continuous integration/continuous deployment (CI/CD), infrastructure as code (IaC), and containerization.
3. Security and Compliance: Knowledge of security best practices and compliance standards relevant to the technologies in use.

Managerial Skills:

1. Team Leadership: Strong leadership skills to motivate and guide your team, fostering a collaborative and productive work environment.
2. Strategic Planning: Capability to align Microsoft technology strategies with business goals, ensuring that initiatives support overall organizational objectives.
3. Risk Management: Identifying potential risks and developing mitigation strategies to ensure smooth operations.

Career Management and Succession Planning Skills:

1. Mentorship and Coaching: Ability to guide team members in their career development, providing regular feedback, and helping them set and achieve professional goals.
2. Performance Management: Skills in evaluating employee performance, conducting appraisals, and identifying areas for improvement and growth.
3. Training and Development: Knowledge of creating and implementing training programs to enhance the skills and capabilities of team members, leveraging platforms like Microsoft Learn.
4. Employee Engagement: Techniques to keep team members motivated and engaged, fostering a positive and productive work environment.
5. Talent Identification: Ability to recognize and nurture high-potential employees who can take on critical roles in the future.
6. Strategic Planning for Succession: Developing long-term plans to ensure the continuity of leadership and critical roles within the team.
7. Knowledge Transfer: Ensuring that essential knowledge and skills are passed on to successors through structured handover processes and documentation.
8. Diversity and Inclusion: Promoting a diverse and inclusive workplace to ensure a broad range of perspectives and ideas in leadership roles.

Additional Interpersonal Skills:

1. Transparency: Being open about career paths and succession plans to build trust and clarity within the team, especially when working with Microsoft technologies.
2. Empowerment: Encouraging team members to take ownership of their career progression and providing them with the resources and support they need, such as access to Microsoft Learn and other training platforms.
3. Celebrating Milestones: Recognizing and celebrating significant achievements and milestones in employees' career development, particularly in mastering new Microsoft tools and certifications

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

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