Customer Service (Weekend Support)

Our client is an Australian company that specialises in the design and manufacture of premium matte black tapware; with an emphasis on modern design and clean lines.

They are currently looking to hire a Customer Service for Weekend Support to ensure that resellers and trade partners feel supported over even the weekend.

Job Responsibilities:

Customer Service & Communication

• Answer and respond to inbound phone calls and emails from resellers.
• Deliver professional, friendly, and accurate support.
• Escalate more complex issues to the weekday team with clear handover notes.

Order & Admin Support

• Assist customers with order tracking, returns, credits, and basic account questions.
• Log support tickets and updates in our internal systems (CRM, email).

Problem-Solving

• Use sound judgment to resolve common issues independently.
• Follow established processes while showing initiative where needed.

• Must be willing to work on weekends: (Work Schedule: Saturday, Sunday & Monday)
• Proficient with email (Gmail), spreadsheets (basic Excel), and general admin tools.

• Customer support or call centre experience is a must.
• Experience in eCommerce, logistics, or tapware/homewares is a bonus.
• Must have exceptional-level English proficiency—both spoken and written—as the role involves direct phone communication with our B2B customers. 
• Excellent spoken and written English – clear, confident, and professional tone.
• Ability to work independently and manage responsibilities without supervision.

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Part-time job: Saturday, Sunday, Monday from 9:00 AM to 6:00 PM AU time.
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)