Operational Support Coordinator (E-commerce)

Our client is a leading international online retailer with a strong presence in Australia, New Zealand, and South-East Asia. They operate under multiple renowned brands, offering customers access to premium products at discounted prices.

They are now seeking a motivated and customer-focused Operational Support Coordinator to assist in managing purchase orders, investigating operational issues, and ensuring seamless workflows in an e-commerce environment.

Job Responsibilities:

• Oversee purchase orders, import pricing, and cost entries with high accuracy.
• Investigate and resolve operational issues related to orders, payments, and inventory discrepancies.
• Manage internal and external inquiries, liaising with suppliers and key stakeholders.
• Generate and maintain reports using Excel (VLOOKUP, Pivot Tables, and data analysis).
• Collaborate with finance, procurement, and warehouse teams to optimise operational processes.

• Must have an Online Retail or E-commerceIndustry experience.
• Experience in order management, inventory control, and operational support in an e-commerce setting.
• Strong problem-solving skills to identify and resolve issues efficiently.
• Advanced Excel proficiency (VLOOKUP, Pivot Tables, data tracking).
• Familiarity with ERP or order management systems (e.g., Shopify, Magento, SAP).
• Excellent communication skills to coordinate across teams and suppliers.
• Ability to multitask, prioritise, and meet deadlines in a fast-paced environment.

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• Annual leave
• HMO
• Adhoc Bonus