Sales Administration and Order Processing

Our client is a leading Australian IT and Managed Services Provider (MSP), offering cutting-edge technology solutions to businesses. They specialise in cloud computing, cybersecurity, and IT support, ensuring seamless operations for their clients.

As they continue to grow, they are looking for a Sales Administration & Order Processing Specialist to join their remote team and support their sales and service delivery processes.

Job Responsibilities:

Sales Support & Coordination

• Assist in preparing proposals, quotes, and contracts for IT and Managed Services.
• Maintain accurate client records and sales data in the CRM system.
• Support account management teams with quotes, follow-ups, and issue resolution.
• Identify opportunities to improve sales support processes.

Order Processing & Service Coordination

• Manage sales and purchase orders, ensuring timely processing.
• Collaborate with the Service Delivery team to coordinate IT service implementation.
• Monitor sales requests, escalate issues when necessary, and ensure a smooth sales process.
• Liaise with internal teams to ensure seamless communication and service delivery.

Administrative & CRM Management

• Update and maintain data in CRM systems and sales tracking tools.
• Ensure compliance with company policies and procedures when processing orders.
• Work closely with suppliers and vendors via email and Microsoft Teams (no direct client calls).

• 3+ years of experience in sales support, administration, or order processing, preferably in IT or MSP.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote, Teams).
• Familiarity with CRM systems and sales tracking tools.
• Strong organisational skills and attention to detail.
• Ability to follow strict sales processes consistently.
• Preferred: Experience with ConnectWise Manage PSA & Kaseya Quote Manager.

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)