Associate Systems Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As a Systems Analyst, you will be part of our People Technology Operations team to help monitor, support and enhance our HR platform in an agile environment. You will work independently with minimal insight to monitor and support HR applications to Visa’s high standards. As part of this self-driven team, you will have total ownership of the solutions we provide for our HR and Learning customers making availability, performance, security, and reliability critical to our success. You will work with colleagues, who will support and challenge you daily. If this sounds exciting, we want to chat and tell you more about our work culture and environment and see if this will be a good fit for both of us.

• Record all application-related problems reported by end users in the Issue tracking software.
• Categorize and offer diagnoses for reported issues using SOP documents and knowledge articles.
• Provide timely status updates on all logged issues and ensure timely closure thereby adhering to the compliance policies.
• Maintain strict compliance with SLAs for all tasks and issues being handled.
• Collaborate with the Application Development team and other cross functional teams to address issues promptly as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
• Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven experience as an L1 Support Specialist or in a similar role.
• Possess excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams, experience working with Vendors, Clients, Cybersecurity and IAM.
• Experience with issue tracking software like ServiceNow, Jira.
• Excellent communication and interpersonal skills.
• Knowledge of Service Level Agreements (SLAs) and adherence.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.