Business Development Leader

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Functional Area:

Business Development

1. Purpose

The purpose of this role is to manage all aspects of the relationship between Visa and designated clients with a focus on business growth and client satisfaction.   Manage the setting, direction and implementation of country & business strategies, objectives and plans within designated clients in order to achieve business targets through growing the existing business and through identifying new business opportunities including the introduction and implementation of new products and services. 

2. Principle Responsibilities/Key Results Area

Strategic Planning

• Development of the business strategy for the region of responsibility
• Ensure the development of individual designated clients’ operational plans, with corresponding tactics and actions to achieve defined goals.
• Contribute to strategic planning with respective Functions on the level of key markets and key clients
• Ensure that the necessary Marketing plans are in place in good time and have sufficient justification for the required spend.
• Monitor the development of the banking and financial services industry across the region, analyze trends and understand factors impacting current and potential business results of Visa.  Monitor, analyze and develop/respond to competition strategies. 
• Responsible for significant share of country revenue
•  

Business Development and Relationship Management

• Establish, develop and manage the relationship between Visa and designated clients’, industry representatives in-country such as Central Bank, Government, Bankers Association and Media.
• Establish, develop and manage relationships in-country with Vendors, Processors and Domestic Switches
• Identify new business development opportunities and take accountability for and manage the project evaluation of these.  Focus on achieving business targets through growing existing business and developing new business opportunities.  Monitor business results of designated clients and anticipate challenges and take proactive measures to accomplish targets. 
• Ensure effective communication of progress to targets both within Visa and with Clients’.
• Develop, maintain and cultivate close relationships with decision-makers and senior management of designated clients, partner companies, Central bank and national banking associations.  Understand their business strategies, priorities, needs and business processes, present to them strategic ideas and share Visa’s views on industry developments and dynamics and advise them how Visa products can impact their results.
• Represent Visa to the clients by providing a point of contact to them, with permanent high quality support on the Visa organization, products, systems and policies.
• Client consulting relating to operations, IT, marketing and compliance

General

• Ensure all CEMEA departments are fully informed of actions that may affect them, support their objectives and business plans and seek to resolve conflicts which might occur. 
• Actively contribute to the development of the team through sharing of information, coaching and support.
• Establish, maintain and develop good relationships with CEMEA colleagues, and staff in other regions to ensure that global initiatives and best practice throughout Visa are effectively introduced across CEMEA.
• Complete ad hoc project/research work and other initiatives as directed by senior management.

3. Strategic Nature, Mgmt Accountability, & Scope

• Actively participate in development and ensure implementation of annual functional sales goals and plans.
• Responsible for activities of clients/areas without direct reports.  May lead small functional team.
• Directly supports senior sales staff on their areas of responsibility.

4. Decision Making & Complexity

• Operate autonomously with complex accounts.  Has significant impact on department revenues and organization reputation through management of client relationships.
• Decisions are guided by policies, procedures and business plan.
• Interpret business issues and recommend best practices.
• Work fully independently with guidance in only the most complex situations.

5. Financial & Organizational Scope

• Operational sales team member
• Manages assigned accounts
• Generates new business and maintains existing client relationships in mid to large accounts.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Key Competencies
• Proven commercial acumen, encompassing prior profit and loss responsibility
• Exceptional analytical skills, enabling effective decision-making based on empirical data
• Excellent presentation and communication abilities, facilitating clear and concise information delivery
• Aptitude for generating innovative solutions in complex, dynamic environments, indicative of strategic management and creative thinking abilities
• Robust interpersonal skills, fostering productive working relationships within cross-functional teams
• Superior negotiation skills, leading to timely and mutually acceptable resolutions
• Proficiency in client relationship management, contributing to sustained business growth
• Self-directed and motivated, able to work with minimal management oversight

Required Experience & Skills
• 8+ years of continuous working experience (banking, processing center, other payments ecosystem player – will be considered an advantage)
• Solid experience in payments, technologically advanced
• Knowledge and understanding of banking operations and/ or electronic payment schemes, including products & services, business systems and processes
• Experience in sales and commercial orientation
• Leading meetings and effectively delivering presentations to large industry audiences, including conferences
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
• Candidate must have the ability to travel
• Proficiency in English and Serbian languages, both written and verbal

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.