Business Planning and Operations Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This role provides support to the General Counsel and LEC leadership team to enable the efficient management and running of the division with a focus on coordination of overall team strategy (including relevant OKRs), supporting preparation for quarterly business reviews and coordinating key initiatives as well as the annual planning/YE processes.  This role will also focus on driving leadership and team engagement and requires effective internal and external stakeholder engagement, whilst working in close partnership with LEC leadership team, Global business planning stakeholders and colleagues in LEC team as well as the broader Visa business (including global, regional teams, Finance and People BPs). 

This role will be key in ensuring that the function is able to deliver on its priorities and targets, including OKRs.

Additionally, this role will work with the sourcing legal team to handle queries, negotiate contracts and facilitate the end to end sourcing legal process in support of continuous improvement and increased efficiency, allowing the team to focus on high complexity, high criticality matters -  also taking the learnings from improvements to sourcing processes and applying these as appropriate more broadly to the work of the LEC teams in support of LEC’s strategy of continuous improvement, increasing efficiency and reducing time spent on lower value tasks.

The role holder will need to be highly organised (documentation), a willing learner (new tools/ platforms, AI etc.), and comfortable navigating challenging forces (political, disruption etc.) in a fast-paced environment with significant change. Adaptability and agility are key requirements, as our team must respond quickly to business needs.

You will be equally at ease in communicating with business teams as you will be with colleagues within LEC. You will have strong business and data analysis skills to build insightful narratives of key trends, highlighting risks, opportunities, and driving continuous improvement in the team.

We are a diverse, supportive, and resourceful team, who are committed to delivering the best outcomes for Visa via the successful execution of cross-functional initiatives. Every day brings new challenges and opportunities. This highly visible and well-connected role is a great place to learn, develop, and build your profile. 

What we expect of you, day to day

• Reporting and MI : Act as key point of interface for the GC, and alongside the leadership team, drive LEC divisional strategy, owning the processes and updates for LEC reporting of Monthly and Quarterly Business Reviews (MBRs, QBRs) and monthly OKR reporting and MI, as well as helping to coordinate and develop supporting material for the annual budget presentation

• Operations/Efficiency:

  • Support, develop and deliver improvement processes across the division that prioritise operational efficiency. Ensure processes are fully documented and controls in place, working with key stakeholders to address any gaps/issues to improve efficiency and/or better address client needs.

  • Drive thought leadership through harnessing a wide range of internal and external insights to identify opportunities, develop commercially viable business cases & deliver new initiatives, that will drive growth and improve our (internal and external) client/customer experience across all the areas which LEC delivers to the business.

• Also being able to put together presentations and other material to demonstrate the efficiencies made across LEC to brief the business on these

• Facilitate meetings with key partners to break down siloes – increase communications, transparency of work output and foster more efficient collaboration. 

• Sourcing: Supporting the negotiation and finalisation of key sourcing contracts alongside Sourcing Legal, taking ownership of relevant tasks within the end to end sourcing process.  Supporting the team to manage contract/other queries from Sourcing, and proving feedback/ideas for efficiency improvement, as a key stakeholder.

• Law Firm Management:

  • Support the maintenance of law firm and other legal service provider relationships

  • Benchmark rates and other engagement terms working with Sourcing

  • Manage reporting and analyses of legal services and spend, as well as internal metrics

  • Manage legal e-billing system or equivalent, including matter creation/assignment, rate approvals, invoice review and payment

  • Assist the GC and LEC leadership team to manage Outside Counsel Guidelines and enforcement

• Technology:  Work with the GC and LT, coordinating with the Global LEC process planning and technology team and regional Tech team, as appropriate, to develop/ implement a departmental technology plan including future technology needs, assessing effectiveness of existing systems as well as exploring new technologies and tools.

• Actively learn and share acquired expertise as desirable

• Consistently manage stakeholder expectations, ensure delivery of the highest quality service, and solicit and act on feedback

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Knowledge, experience and commercial understanding of the payments/financial services market
• Experience in developing and delivering against strategic / annual plans
• Experience in developing commercially viable business cases and efficiency/process improvements
• Excellent presentation skills / confident in PowerPoint - able to formulate a story
• Excellent organisational and data analytical skills - ability to translate MI into business plans as well as developing MI to demonstrate efficiencies created
• Excellent interpersonal and influencing skills
• Excellent project management skills
• Knowledge and experience of negotiating professional services contracts

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.