Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
The Consultant, Client Success is a client-facing, individual contributor role serving as a Commercial Money Movement Solution (CMS) business subject matter expert accountable for supporting a portfolio of Visa clients, partners with Account Team members in Client Services, Sales and Product to drive optimization of client performance in alignment with Visa’s business agenda per Sales Account Plans and Client Services Client Success Plans. Effectively manages client advisory engagements to enable new capabilities and facilitate clients’ geographic expansion and product adoption.
This role reports to Head of CMS CS and is an exciting opportunity to be at the forefront of Visa’s Client Success transformation, closely partnering with clients to maximize their benefits realization and value from Visa products.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
8+ years of work experience with a Bachelor’s Degree or 6+ years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 3+ years of work experience with a PhD.
• Minimum of 8+ years experience in a client-facing role in financial services, payment card, software or business consulting.
• Experience in engaging with senior management level stakeholders as clients.
• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Technical proficiency in VisaNet Core & Config processing, Holistic client’s system integration and Commercial and Money Movement Solution knowledge is required.
• Technical aptitude with a proven ability to articulate complex technical terms or processes into business language.
• Strong interpersonal and consulting skills with experience in negotiating with and influencing clients and stakeholders at different organizational levels.
• Understanding of the market influences and threats facing the payments industry.
• Analytical aptitude and demonstrated track record of working with data to develop business-orientated solutions and to provide sound business analysis.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Self-starter with a strong ability to achieve results as part of an effective team (across countries), and ability to effectively prioritize and multi-task under deadlines.
• Experience in client relationship management, and able to set priorities, influence others, and manage client expectations.
• Program management skills
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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