Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
As part of the Payment and Service Operations function, the role is a client-facing support role. You will be expected to deliver best in class support to our client base by owning and managing client enquiries through to resolution.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
Associate: Minimum of 6 months of work experience or a Bachelor's Degree
Preferred Qualifications
Associate: 2 or more years of work experience
•Experience supporting banking clients within a FinTech or Technology environment
•Experience in a client facing B2B service/support role
•Understanding of or exposure to cross-border, local ACH and SWIFT payments
•Understanding of or exposure to FX (foreign exchange)
•A good understanding of technology and comfortable analysing technical issues to resolve
•Root cause analysis off issues and problems to identify permanent solutions
•Able to motivate and get the best out of others
•Use of case management systems
•An analytical, problem-solving mindset
•Collaborative and capable of working with others to deliver results
•Highly focussed, client-centric, and highly motivated, with good attention to detail
•Excellent organisational skills and time management
•An effective communicator written and verbal)
•Higher education, degree level or above (desirable but not essential)
Amenable to work on APAC, UK Hours, and some weekends
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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