Consultant, Client Success - job 1 of 9

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Client Services Team works with issuers, acquirers, processors and merchants in country to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.
Job Scope

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
 Responsibilities

• The Consultant Client Success is responsible for providing operational support to assigned Global/Regional (Signature and Strategic) Clients and their line(s) of business.
• The individual in this position will manage a range of complex problems of diverse scope and take a broad perspective to identify innovative solutions requiring minimal guidance, except where escalating to management is appropriate.
• The individual is considered a functional expert and must have strong understanding of the Client’s processing and operational business.
• Develops Client Support strategies which align to the Global CS strategies and applies advanced knowledge of Visa and Visa products, systems and procedures.
• Establishes and fosters relationships with Clients and internal stakeholders at all levels of staff, acting as liaison for the client and other Visa groups. Coordinates internal resources to accomplish Visa and client objectives.
• Works proactively with customers to ensure that both the Client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
• Prepares and delivers advanced reporting and SLA performance as appropriate.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
6 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Strong technical aptitude with the ability to absorb technical information and apply to business solutions
Proficiency providing technical and consultative support to external customers and identify business needs
Strong knowledge about domestic and international transactions and disputes ecosystem
Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
Working knowledge of Microsoft Office
Excellent verbal, written, presentation and interpersonal skills are required
English proficiency is mandatory

Preferred Qualifications

• 8-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.