Consultant, Client Success - job 1 of 12

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Consultant, Client Success is an individual contributor responsible for owning the holistic post sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. 
This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visas strategy. 
This role serves as a functional specialist, located in Bogota and reporting to the director of the team.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
-5 or more years of relevant work experience with a Bachelor's Degree or at least
2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD,
MD) or 0 years of work experience with a PhD

Preferred Qualifications
-Analytical skills to prepare and summarize data into business solutions and
provide sound analysis
-Able to communicate complex technical terms and/or processes in business
language tailored to client
-Self starter able to achieve results as part of an effective team (across
countries and time zones)
-Able to effectively prioritize and multi-task under deadlines
-Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint,
Word)
-Experience representing technical and/or business issues and solutions to
influence audiences at multiple levels of an organization
-Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory
environments)
-Certifications or qualifications in Client/Customer Success, project
management or related areas of practice and expertise.
-Basic to intermediate proficiency in the following skills:
-Building client relationships - Build credibility and create trust-based relations
partner with clients to build their business
-Becoming customer centric - Listen to and prioritize customer needs to drive
value realization and build trusted partnerships
-Success planning - Build measurable actions plans to help clients achieve their
business goals and realize value from their products/solutions
-Client engagement - Communicate clearly and effectively with clients
-Proactiveness - Think ahead and take action
-Critical thinking - Take ownership over problems and find creative solutions to
complex problems

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.