Sr. Manager, Sales Engineering

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Purpose 

Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management and Post Transaction Management).  

The scope of the role pertains to working and servicing the CEMEA region - supporting new and existing install base clients, for a single instance or combination of the Visa Acceptance Solutions core products and services, including, but not limited to: Payment Acceptance, Payment Security, Fraud & Risk Services. 

Principle Responsibilities 

Develop in-depth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through self-enabled product & services learning, through technical testing & investigative exercises. The broader Value-Added Services team and line manager will support you. 

Maintain accurate, up to date, product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through self-enabled product and services learning, through technical testing & investigative exercises. The broader Value-Added Services team & line manager will support you. 

Provide technical pre-sales support by accompanying CEMEA sales team to meetings with large and complex prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to solutioning the client’s requirements through discovery phase exercises whilst using product, services and industry knowledge to remain flexible in approach, adapting to challenging, pressured situations to deliver technical excellence. 

Deliver client-focused, technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements. 

Support the handover to Implementation Specialists to ensure efficient implementation. 

Engage, support, and collaborate with prospective clients across the following verticals: Retail, Travel, Digital, Financial, Government & Gaming. 

Provide proposal support to the CEMEA sales team, for technical sections of RFI and RFP documents. 

Write & develop small internal computer applications to provide proof-of-concept ideas, to evaluate Visa Acceptance Solutions products, and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader Value-Added Services team and line manager and through application of knowledge and experience through self-enablement. 

To troubleshoot client issues by supporting Visa Acceptance Solutions prospects, existing clients, and the CEMEA sales team during presales solutioning in partnership with the broader Value-Added Services team. 

Provide training on Visa Acceptance Solutions products and services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution. 

Ability to work independently on customer sites with minimal supervision around the CEMEA region. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Required Experience

Demonstrable experience (10 years +) of the Payment Acceptance industry with specific emphasis on the product pillars of Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management or Post Transaction Management or a similar technology, service delivery industry.

Demonstrable experience (5 years +) working as a sales engineer in a technical and commercial environment.

Demonstrable experience of providing on-going support to large, complex, Direct and Indirect level clients over prolonged periods of time.

Demonstratable impact of cross functional collaboration between technical, commercial, service delivery, and support teams.

Demonstrate working knowledge of intermediary level of programming & scripting skills (JavaScript, Java, PHP, C++/.NET, HTML etc.) for effective implementation of the Visa Acceptance Solutions products & services.

Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.

Strong, evidenced track record in high customer focus and attention to detail.

Excellent communication and negotiation skills.

Fully fluent in mainstream software applications for writing, presentation, data management.

Preferred Experience

Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.

Demonstrable years of dedicated pre-sales, service delivery or consultancy for multi-national and global engagements.

Experience of technical programming for implementation of web service environment across hosted service platforms

Ability to speak French and Arabic is must.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.