Customer Success Manager

ABOUT

At Voxel, we are passionate about revolutionizing workplace safety and operations with groundbreaking, full-stack AI and computer vision technology. Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities.

Voxel’s site intelligence platform helps safety and operations leaders see the unseen risks, make strategic decisions, and help prevent workplace incidents before they happen. Our customers include Fortune 500 companies across major grocers and retailers, manufacturers, food and beverage warehousers, supply chain and logistics service providers.

THE OPPORTUNITY

As a Customer Success Manager at Voxel, you'll play a crucial role in building and nurturing strong customer relationships. Your responsibilities will include managing a portfolio of accounts, understanding customers' unique needs, and ensuring that our products align with those needs.

• Cultivate and manage a portfolio of accounts, forging robust connections with customers and ensuring our products are precisely tailored to meet their unique requirements.

• Lead new customers through the onboarding process, guaranteeing a seamless transition from the initial sales phase to deployment and continuous engagement to ensure they are achieving long term metrics of success through using Voxel.

• Develop and execute customized customer success plans, outlining customer objectives, performance metrics, and potential challenges.

• Continuously monitor customer success metrics, analyze reports, and leverage data-driven insights to make strategic decisions, thereby enhancing the customer experience.

• Collaborate closely with sales, marketing, and product teams to ensure customer goals align with long-term product development.

• Conduct regular check-in calls, quarterly business reviews, and support annual renewal discussions.

• Advocate for our customers by collecting feedback and presenting it to internal teams to drive actionable improvements.

• Identify opportunities for account expansion and collaborate with sales teams to secure additional business.

• Bachelor's degree in Business, Marketing, or a related field.
• Certified Safety Professional (CSP) credential or experience in warehouse and distribution facilities is a plus.

• A minimum of 3 year's experience in customer success, account management, or a similar role.

• Exceptional interpersonal skills and a talent for building and sustaining relationships.
• Strong written and verbal communication abilities.
• A proactive problem-solving approach with a self-driven mindset.

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave

Join Voxel and make a meaningful impact: At Voxel, we offer a unique opportunity to be part of a company that is transforming workplace safety through AI-powered solutions including applied Computer Vision. Your contributions will directly impact the safety of workers across industries, revolutionizing workplace safety practices.