Sales Development Representative Manager

Voyc is an award-winning conversation intelligence and compliance monitoring software specifically developed for financial services firms. Voyc helps firms be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses AI to transcribe, automatically analyse and review customer calls to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. Voyc automatically identifies interactions that fail to meet regulatory compliance standards, and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation. 

Voyc has built strong compliance models and the cutting edge software to revolutionise the contact centre quality assurance process. 

Watch Voyc brand video: https://www.youtube.com/watch?v=QS0UsauF2eU

Overview

We are seeking a dynamic and experienced Sales Development Representative (SDR) Team Lead to join our team at Voyc. As the SDR Team Lead, you will play a critical role in leading and motivating a high-performing, cold-calling-focused SDR team to drive outbound pipeline generation within the UK financial services sector. This position involves managing and coaching the team, ensuring they consistently meet activity targets (especially daily call volumes) and meet & exceed SQL (sales qualified leads) targets while maintaining high standards of quality and compliance.

Key responsibilities:

• Leadership and motivation: Inspire and lead the SDR team with high energy and motivation, fostering a culture of achievement and collaboration.
• Performance management: Monitor team performance against KPIs and targets, providing regular feedback and coaching to drive continuous improvement.
• Training and development: Develop and deliver training programmes to enhance the skills and capabilities of the SDR team, ensuring readiness for career progression.
• Cold calling excellence: Drive and maintain a culture of high-volume, high-quality cold calling to generate new leads. Set clear daily and weekly outbound call targets, monitor activity metrics, and coach the team to improve conversion rates from cold outreach. Ensure team members are confident, articulate, and persuasive on the phone with UK-based prospects.

• Call coaching: Run regular call coaching sessions using real recorded calls to improve objection handling, tone, and messaging for cold outreach.
• Call script development: Create, test, and iterate on cold call scripts that resonate with the UK financial services audience.
• Skill gap analysis: Evaluate team performance to distinguish between skills gaps and effort gaps, providing targeted support and resources as needed.
• Data-driven decision making: Utilise data analytics to track team performance, optimise lead generation strategies, and ensure alignment with overall sales objectives.
• Collaboration and reporting: Work closely with the sales operations analyst, marketing, account executives, and other stakeholders to align on strategy, share insights, and optimise lead handoff processes.
• Compliance and quality: Uphold high compliance standards and ensure adherence to company policies and procedures across all SDR activities.

KPIs

• Team SQLs Generated – Total Sales Qualified Leads passed to AEs.
• Team Activity Performance – Total team output on dials, emails, and connection requests.
• Activity Compliance Rate – % of SDRs meeting or exceeding weekly activity targets.
• Coaching & Development – Number of 1:1 coaching sessions completed.
• Ramp Time to First SQL – Average number of days for new SDRs to book their first SQL.
  

• Proven experience as a successful Sales Development Representative with a track record of exceeding targets, preferably in a SaaS and/or startup environment.
• Proven experience leading or working within a cold-calling heavy SDR/BDR environment. Must be comfortable training, coaching, and motivating teams to perform high-volume outbound outreach and drive top-of-funnel activity through cold calling.
• 1-2 years of experience in managing an SDR/BDR team is a must. Experience managing a remote team is a plus.
• Strong analytical skills with the ability to interpret data and metrics to drive decision-making.
• Excellent communication and interpersonal skills, capable of building rapport with prospects and motivating a team.
• Self-motivated and results-oriented, with a proactive approach to problem-solving and achieving goals. Eager to take initiative in a fast-paced environment.
• Familiarity with CRM (e.g. Hubspot, Salesforce) and lead intelligence software (e.g. Cognism, Apollo, Lusha, etc) is a plus.
• Experience using dialers, call tracking tools, or power dialers is a plus.
• Strong understanding of outbound sales methodology, including cadence structuring and cold call best practices.
  

What we offer

• Salary range of R45,000-R55,000 per month + 2% commission.
• A caring, growth-focused team culture where we support your personal and professional goals.
• Flexible working hours and a forward-thinking approach to leave policies.
• Company-sponsored lunches, travel and learning opportunities.
• An inclusive & representative workplace that values diversity.
• Competitive salary and equity options, giving you ownership in Voyc’s success
• A possibility to gain international experience working with the UK market
• A flexible, hybrid or remote working model, so you can choose to work from home or our office. 

Join us at Voyc - a fast-growing SaaS startup - to make a real impact on the financial services industry and grow your career in a supportive and innovative environment. 

Company Values

• Playing to win
• Putting people over everything
• Driving results
• Pursuing Knowledge
• Working together