Customer Service Representative (LaGrange County REMC)

Customer Service Representative

Are you a highly motivated individual looking for the opportunity to use your customer service skills? Do you thrive in a fast-paced work environment where you can make a difference in a small but progressive company? LaGrange County REMC is focused on providing excellent service and is seeking to fill the position of Customer Service Representative.

About Us

LaGrange County REMC distributes electricity to over 7,000 members through a network of 600+ miles of power lines.   As a cooperative, our commitment to exemplary service is equal to our drive to provide affordable and reliable power to our members. With 85 years of success as our foundation, we have expanded on our mission to serve our community by building a fiber optic broadband network to provide high-speed internet service.  We are looking for team members who share our core values of determination, teamwork, excellence, and innovation to compliment this transformation of our business model.

As the Customer Service Representative, you will be the primary point of contact for our members. You will be responsible for processing member account inquiries and interacting with members to address account questions. In this role you will also be required to perform collections procedures, create service orders, calculate, and post payments.

Required:

• A high school diploma, GED, or equivalent education.
• Minimum of 2 years customer service experience.

Preferred:

• Associate degree in business, accounting, or related field.
• Knowledge of electricity and electrical components, billing, and collections.

What’s in it for you!

• The starting pay for this position is $19 to $23 per hour, based on qualifications and experience. With significant growth potential, there are opportunities for advancement and increased earnings, with the potential to reach an annual salary up to $60,000.
• Medical, dental, and vision insurance.
• Health Savings Account with company contribution.
• Immediate eligibility for paid time off.
• 10 paid holidays.
• National discounts.
• On-site fitness center.
• Life, short-term disability, and long-term disability insurance.
• Fully funded pension.
• Traditional 401K and Roth 401K programs with a company match.