HVAC Remote Support Specialist

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

• Provide remote technical support to field technicians and store associates via phone and chat
• Troubleshoot HVAC and refrigeration system issues
• Utilize the VVC system to receive and track support requests
• Guide field teams through repair procedures and best practices
• Collaborate with maintenance teams to ensure timely and efficient repairs
• Document all troubleshooting steps and resolutions accurately
• Stay current with HVAC technologies, safety regulations, and company procedures

• 1+ years of experience in HVAC and refrigeration troubleshooting
• 1+ years of experience with commercial refrigeration and HVAC systems
• 1 year of experience in Microsoft Office
• Experience with remote diagnostics and troubleshooting
• Experience in customer service
• Strong communication skills to assist field technicians effectively
• Ability to work in a fast-paced, high-volume support environment

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.