Specialist, Enterprise Business Services (Evergreen)

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. 

Are you looking for a rewarding career within people services? Are you determined and motivated to grow? If so, you may be the perfect fit for the Specialist – Enterprise Business Services position at Walmart!  

This role is part of a team with over 200 associates located in Bentonville, AR, India, and Charlotte, NC. It is an operational and transactional position where precision is of utmost importance. The role is highly process-driven and compliance-focused. Your responsibilities will include maintaining professionalism and discretion as you will handle sensitive information.

Location: This position will be located fully onsite in Bentonville, AR

Available Shifts: Subject to change based on the needs of the business. Must be flexible.

• Evening (2nd shift) - Monday to Friday from 12:00 p.m to 9:00 p.m.
• Weekend - Thursday to Sunday from 7:30 a.m. to 5:30pm

You’ll make an impact by…

• Supports assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
• Manages compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
• Manages customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers; following up on concerns and challenges; providing technical support on benefits systems and websites; providing benefits education; researching complex benefits questions and issues to resolve problems; communicating systems problems and resolution proposals to senior leadership and third-party administrators; handling escalated service issues, including calls with attorneys and plaintiffs; keying complex manual enrollments for associates; and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns.
• Manages equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation.
• Manages security access for associates and vendors by entering information into appropriate software application; following security protocols; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and

You’ll sweep us off our feet if…

• You have been in the workforce and are driven to work
• You are adaptable to changing environments and have flexibility
• You can manage your own time and be accountable
• You set clear goals and can meet expectations
• You have the ability to focus on speed, accuracy, and providing a great experience
• You can handle highly sensitive information with great accuracy and attention to detail
• You have basic computer navigation skills and can navigate through multiple systems
• You are proficient in MS Office Suite (specifically Excel)

Minimum Qualifications:  

• Bachelor’s Degree in Information Technology, Mathematics, Finance, or related area
• 1 – 3 years of experience in Benefits, Customer Service, and MS Office Suite

All your information will be kept confidential according to EEO guidelines.