Walser Automotive IT Services Support Technician

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging. 

Compensation: $60,000-$72,000/year

How does our IT Services Support Technician Drive Impact?

- User lifecycle management

 Primary administration of user access additions, updates, and removal

 Coordination with HR team for onboarding employee management

 Liaison for non-standard requests

 Administration of Specialist role documentation

-Tier I & II information technology support

 Provide support via phone, walk-ins, and ticket system

 Provide on-site support to dealerships in a very limited capacity.

 Diagnose hardware and software issues

 Advise user on appropriate actions, as needed

 Follow policy and procedure to escalate issues to Senior Technician

 Assign tickets to designated technicians, as needed

 Create tickets for issues reported by phone or walk-in

-Maintain Technology Department inventory

 Intake and Organization

-End-point maintenance

 Imaging

 Provisioning and Deployment

-Create knowledge base documentation for new policies and procedures, while maintaining existing knowledge base items.

-Stay current with system and application information, changes and updates

• 1 to 2-years Current experience
• 2-year Degree in a computer related discipline, or current technical certifications, or equivalent experience
• Available for an on-call rotation
• Windows 10/11 experience required
• M365 / Entra management recommended
• Windows Server knowledge recommended / experience a plus
• Must be able to manage changing priorities and the ability to handle several simple tasks simultaneously
• Must be organized and possess technical written and verbal communication skills
• Must have exceptional customer service skills, personality, a service mindset, and strong problem-solving skills
• Able to interact and work with others as part of a team and understand how their work supports the team’s goals
• Must have a valid driver’s license with an acceptable driving record
• Must be able to occasionally travel to out-of-state locations
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• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.