Conversation Designer

Position Overview:

We’re partnering with a remote-based company that's seeking a Conversation Designer to join their innovative team. As a Conversation Designer, you will be responsible for crafting engaging and effective dialogues for AI-driven chatbots and virtual assistants. Your role will involve understanding user intent, creating conversational flows, and ensuring a seamless user experience that delights our clients' customers.

Key Responsibilities:

• Manage a portfolio of accounts and build high quality chatbot experiences that drive outcomes your customers love.
• Use a conversational marketing framework to create chatbot ‘playbooks’ aligned to buyer intent, page-based strategies, and personalized experiences for target accounts, industries, and return visitors.
• Drive these conversational experiences from concepts and flow charts to conversational dialogue for chat to launch.
• Present and solicit feedback from stakeholders on conversation and flow designs
• Configure bot flow designs and all other settings including visitor targeting, contact attributes, lead tagging, and routing.
• Conduct testing to ensure bot flows are optimized for the best possible user experience and messaging is free from any spelling and grammatical errors.
• Use reporting tools and conversation analysis to identify trends and make recommendations to optimize bot flows and improve performance.
• Participate in customer calls to uncover goals, confirm strategy, provide updates, present bot flow designs, and review results.
• Collaborate with team members to improve overall chatbot development, document best practices, research, test, and implement new strategies.

Qualifications:

• You have strong conversational writing skills and are adept at using language that is compelling, highly engaging, concise, and friendly to guide a user through a digital experience
• A polished communicator who can present to any audience, build rapport, and foster collaboration
• Naturally curious with strong investigation skills to understand customer needs
• A natural project coordinator with a positive ‘can-do’ attitude and outstanding organizational skills to support multiple customer accounts and competing priorities
• You lean towards action and constant productivity, and take satisfaction knowing you consistently deliver value
• Able to think strategically while also remaining detail-oriented when reviewing chat implementations and bot designs
• Work effectively under pressure, adapt and accommodate changing priorities, and deliver quality solutions under tight deadlines
• You understand performance metrics and can analyze reports to identify actionable insights and drive new opportunities
• Most importantly you have ‘smarts’ and learn fast, with the ability to work independently to achieve company goals and customer objectives
• You enjoy working with a team of passionate people and can add both energy and positivity to the company culture

What we're looking for

We’re looking for unwavering drive. We’ll consider candidates who may not have direct conversational marketing experience but are self-motivated with the baseline skills to learn fast, problem-solve, and raise their hand when they need support.

- Experience in conversation optimization and design and chatbot dialog flows

- Experience creating workflows and personalized experiences that are optimized for conversion

- Experience in customer-facing roles developing presentations, communicating results, and implementing feedback

- Excellent planning and organization skills with experience managing multiple accounts in a high-paced environment

- Formatting ability in Microsoft Word, Google Docs, Sheets, and Slides

- Solid working knowledge of communication and collaboration tools (Google Drive, Slack, Asana, Zoom, Teams)

- Basic understanding of marketing and sales funnels

- Experience with Conversational Marketing and Chat platforms (Drift, HubSpot, Intercom) and exposure to Marketing Automation (Marketo, Pardot) and CRM tools (Salesforce) is an asset