Senior Mixed Methods UX Researcher

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. 

Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. 

WMG’s User Experience Team is looking for a Sr Researcher who will help us build digital product experiences that help artists, songwriters, and indie labels build successful music careers. We aim to both continuously improve our existing apps and business tools and develop entirely new solutions. Our research team supports multiple product teams while also supervising and supporting research conducted by non-researchers. 

• Work at global scale, shaping how we work and supporting the most important products that power our business, furthering WMG’s position as the fastest growing major record label in the world.
• Develop and lead programs that fully integrate user insights to elevate our product development process.
• Develop and support research training programs for non-researchers.
• Directly lead mixed-method projects, including usage and satisfaction surveys,  Kano surveys, concept testing IDIs, and contextual inquiries. 
• Communicate your findings and recommendations to product teams, executive leadership, and the broader Warner Music Group.
• Learn from and collaborate with folks from across the music and tech industry to grow your career and industry knowledge.
• Work remotely, hybrid, or in office, but must be able to work US/Canada east coast hours (roughly 10 AM - 6 PM EST) to accommodate business partners. Occasional early morning or evening hours may be required to support our global stakeholders. 

• You have 5 or more years of job experience in mixed methods UX research roles working on digital technology products. 
• You demonstrate research design and execution skills at the Sr. UXR level, including the ability to select appropriate methodologies, tie research to business needs, execute independently, and work effectively with other functions to land product and strategy impact. 
• Your toolkit includes several years of experience in the design, management and analysis of substantive surveys as well as qualitative research techniques such as diary studies, contextual inquiry, and field studies. Marketing research experience, such as naming or brand research, is a plus. 
• You have a proven track record that includes scrappy solutions to urgent questions as well as robust studies that highlight opportunities in ambiguous 0 to 1 spaces. 
• You demonstrate your ability to drive product impact through effective distillation of key user insights and product group influence.
• You have excellent written and verbal communication skills and the ability to tailor your reports as needed to best reach your audience. 
• You have strong collaboration skills and can work effectively with stakeholders in multiple functions to drive key decisions. You welcome feedback, are a good listener, and value a wide range of opinions and perspectives.
• Other helpful skills include business-to-business research experience, music industry experience, and familiarity with the challenges of working with limited populations with small sample pools. 

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving  force.

Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

About us:

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through  a catalogue of more than one million copyrights worldwide. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. 

Together, we are Warner Music Group: Music With Vision & Voice. 

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

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