Wholesale Channel Leader (Boutique Partners)

About Waterworks

Waterworks is a renowned luxury brand celebrated for its exquisite collection of bath and kitchen fixtures, accessories, and home furnishings. With a rich heritage and a commitment to timeless design and exceptional craftsmanship, Waterworks has established itself as the preferred choice for discerning homeowners, renowned architects, and interior designers worldwide. The brand embodies a sophisticated aesthetic that seamlessly blends classic elegance with contemporary style, creating spaces that are both functional and inspiring.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

The Wholesale Channel Leader will be responsible for driving the market growth of a key sales channel by leading and supporting a team of regional sales managers and overseeing the retail partner (Boutique Partners) relationships. This role will ensure that wholesale partners are equipped with the necessary tools, resources, processes, and product knowledge to meet and exceed quarterly sales goals. The Sales Leader will act as a trusted expert and advocate for the company's products, building strong, credible relationships with Boutique Partners and key clients in the market to ensure they have the right product displays, materials and training to effectively sell. By providing strategic direction, coaching, and ongoing support, the Sales Leader will foster a collaborative environment that maximizes sales performance and strengthens the company’s position in partner markets. 

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

• Business Development:
• Partner Identification and Relationship Building
• Identifies and pursues new partners in underrepresented territories.
• Develops and nurtures relationships with existing Boutique Partners (BPs).
• Works with BP Regional Managers to grow high-potential clients and build client relationships.
• Cultivates and strengthens relationships to ensure Waterworks is the preferred vendor.

• Sales and Marketing Strategy
• Sets and drives sales and marketing strategies for Boutique Partner relationships.
• Collaborates with internal BP Managers for seamless implementation and alignment with regional goals.
• Conducts regular needs assessments to identify growth opportunities and provide ongoing education and support.

• Support and Training
• Guides their team of Regional Managers to ensure Boutique Partners receive necessary training, tools, and resources.
• Collaborates with the Channel Operations Team to provide additional support as needed.
• Communicates business strategies and sales outlook by location, providing accurate and timely forecasts.

• Lead Management and Conflict Resolution
• Sources and shares leads through appropriate channels.
• Resolves cross-over issues per Client Management guidelines.
• Ensures constant communication and alignment with all channel leaders and cross functional partners.
• Acts as an escalation point for client issues with Boutique Partners.
• Works with Client Services Teams to resolve product-related or service concerns.

• Operational:
• Financial and Performance Management
• Manages the business unit to achieve a strong return on investment while adhering to budget and financial goals.
• Owns contract management for the BP network, including new contracts, renewals, and goal tracking.
• Ensures compliance with the Boutique Partner qualification process.

• Process Improvement
• Defines, implements, and continuously improves operational processes.
• Owns the store display roadmap in coordination with store design and construction teams.

• Communication and Accountability
• Serves as the primary liaison between the corporate departments, partners, and managers.
• Conducts weekly calls to maintain communication and ensure accountability.
• Responds promptly to internal communications and requests.
• Models the Waterworks values.
• Other accountabilities as assigned.

• 7+ years of inside/outside sales experience, preferably within a high-end luxury brand environment.
• Proven success in consistently meeting or exceeding sales targets and quotas.
• Strong negotiation and deal-closing skills, with the ability to engage key decision-makers.
• Excellent persuasion, leadership, and motivational abilities to influence and inspire teams and partners.
• Skilled in assessing needs, coaching, and developing others to drive performance.
• Comfortable working in an outside field environment, with the flexibility to travel up to 60% of the week.
• Skilled in working with cross functional partners to run a business and deliver financial goals.
• Superior communication and listening skills, with the ability to align company products with client needs and offer tailored solutions.
• Experience developing and collaborating with legal on contracts.
• Familiarity with plumbing or building industry knowledge.
• Exceptional time management and organization skills and the ability to prioritize effectively.
• Highly self-motivated with a strong work ethic and a results-driven mindset.
• Ability to work independently and take initiative in a fast-paced environment.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook), CRM.
• Travel required up to 60%.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.

Waterworks may require physical requirements within its Distribution Centers as follows:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.