Full-Stack Support Engineer

Headquartered in Austin, Texas, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. 

Way emerged in 2020 as a solution for hospitality brands to build brand loyalty and drive new experiential revenue at scale. Since then, industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, Auberge Resort Collection and hundreds of others have leveraged Way’s all-in-one experiential platform to launch and scale unforgettable experiences — from hot air balloon rides above Mexico City to truffle hunting in the French countryside. 

Way has achieved significant milestones, including a $20 million Series A funding round in late 2022 backed by Tiger Global, MSD Capital (Michael Dell) at a $100m valuation, as it continues to grow triple digits year over year. 

The team is rapidly expanding and looking for focused, vision-oriented team players and leaders eager to join a fast-paced and dynamic environment where the work isn’t easy but the reward is unmatched as we transform hospitality and experiences globally.

The Role:

We are seeking a hands-on, Fullstack Support Engineer to partner with our Customer Success and Support teams.  Your focus will be to work with our internal teams to reproduce and resolve product issues reported by our customers via code changes.  You will write both front-end and back-end code, while also leveling up our tier one support organization.

The ideal candidate is an entrepreneurial engineer who thrives on troubleshooting and resolving customer issues.  You are passionate about technology and are a staunch advocate for our customers. 

• Make code changes to resolve issues following our Engineering best practices
• Work with our internal teams to craft responses to more technical questions
• Become a product expert
• Act as the single, technical point of contact for our Customer Success organization
• Responsible for leveling-up Support first-touch responses
• Contribute to building out and/or expanding our knowledge base
• Feature development as time allows

• 3+ years full-stack development experience
• Troubleshooting experience, both front-end and back-end
• Hands on experience with Node/Nest.js, TypeScript, React, and CSS
• Exemplary problem-solving skills and attention to detail
• Previous experience at a high growth startup is preferred

• Attractive salary package commensurate with experience and skill level
• Comprehensive healthcare coverage and other benefits
• Stock options that offer a stake in our success
• Modern office located in the vibrant city of Austin, Texas
• Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand
• Candidates are required to be located in or willing to move to Austin within 60 days of start date