Customer Support - Vehicle Operations

We are a pioneering autonomous ride-hailing company preparing for commercial launch, and we're seeking dedicated Customer Support professionals to help shape the future of transportation. As a key member of our Rider Operations team, you’ll provide real-time, empathetic support to customers as they interact with our cutting-edge robo-taxi service.

In this role, you’ll act as the human partner to our autonomous vehicle AI—delivering seamless, timely assistance before, during, and after rides. This is an exciting opportunity for someone who thrives in fast-paced, ever-evolving environments and is passionate about delivering outstanding customer experiences.

Key Responsibilities:

• Serve as the primary point of contact for riders, offering live support through phone, chat, or email.
• Provide ride information, troubleshoot issues, and assist riders during service interruptions or emergency situations.
• Collaborate closely with engineering, product, and operations teams to escalate issues and refine support protocols.
• Help build and refine tools and processes to scale customer operations.
• Contribute to testing and data collection initiatives to improve product and service quality.
• Champion a safety-first culture and foster open communication across teams.

Shift Availability:

• Friday – Tuesday: 9:30 AM – 6:00 PM
• Sunday – Thursday: 9:30 AM – 6:00 PM
• Wednesday – Sunday: 5:30 PM – 2:00 AM
• Tuesday – Saturday: 5:30 PM – 2:00 AM

Qualifications:

• 2+ years of experience in customer service, retail, or other customer-facing roles, with a mix of phone and written communication.
• Strong problem-solving skills with a calm, de-escalating approach to high-stress situations.
• Excellent verbal and written communication, with the ability to adapt tone and message to the customer’s needs.
• Proven ability to work in fast-changing, collaborative environments.
• High level of empathy, patience, and a customer-first mindset.
• Flexible schedule and willingness to work varied shifts.

Preferred Experience:

• Background in high-pressure support environments with de-escalation expertise.
• Familiarity with customer support and team collaboration tools.
• Basic experience in QA testing or feedback collection.

Benefits:

• Pre-tax commuter benefits
• Subsidized healthcare coverage
• Flexible Spending Account (FSA) for healthcare expenses
• Fully covered short-term/long-term disability and life insurance
• 401(k) retirement plan

Pay Rate = $25 per hour