Customer Success Manager

This role is for one of the Weekday's clients

Min Experience: 3 years

Location :Remote (India)

JobType: full-time

We are looking for a Customer Success Manager (CSM) who is passionate about delivering outstanding customer service and support. In this role, you will act as the primary point of contact for customers, ensuring they receive maximum value from our products and services. You will build strong relationships, drive customer satisfaction, and help improve retention and growth.

Key Responsibilities

• Customer Relationship Management: Develop and maintain strong relationships with customers, understanding their needs, challenges, and goals.
• Onboarding & Training: Guide new customers through onboarding, ensuring a smooth transition and effective use of our products and services.
• Customer Support & Issue Resolution: Act as the first line of support, addressing customer inquiries, troubleshooting issues, and ensuring timely resolution.
• Proactive Engagement: Regularly check in with customers to provide insights, updates, and best practices to enhance their experience.
• Retention & Growth: Identify upsell and cross-sell opportunities by understanding customer needs and providing relevant solutions.
• Feedback & Continuous Improvement: Gather customer feedback, analyze trends, and collaborate with internal teams to improve product offerings and services.
• Collaboration: Work closely with sales, marketing, and product teams to ensure customer satisfaction and success.

Skills & Qualifications

• 3+ years of experience in Customer Success, Customer Support, or Customer Service roles.
• Strong problem-solving skills with a customer-first mindset.
• Excellent communication and interpersonal skills.
• Ability to handle multiple customer accounts and prioritize tasks effectively.
• Experience with CRM and customer support tools is a plus.
• A proactive and empathetic approach to customer interactions.