HR Operations Administrator

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

The HR Operations Administrator is responsible for the administration and support of Human Resources systems, providing excellent customer service in response to employee and leader inquiries, managing HR intranet resources, and participating in process improvements. As a member of the HR Shared Services team, this position will also serve as a backup for payroll processing and HR compliance activities, with a strong focus on enhancing the employee experience in alignment with HR and organizational strategy. Ideally, you will have Workday HCM experience, but we’d still love to see your resume if you don’t! You will partner with the broader HR Shared Services team to deliver value to every employee at Wellmark.  

Required: 

• Associate’s degree or equivalent work experience. 
• 2+ years' experience in a Human Resources support role, with demonstrated knowledge supporting multiple applications (e.g. testing, troubleshooting and providing general systems support). Specific experience with Workday preferred. 
• 2+ years of demonstrated experience in a role responsible for delivering timely and proactive customer service and support; ability to communicate effectively, develop relationships, assess and anticipate needs and provide appropriate solutions. 
• Demonstrated understanding of various human resources functions and their associated business processes. 
• Proficiency with Microsoft Office products. 
• Excellent attention to detail and problem-solving skills; ability to identify process improvement opportunities and collaborate effectively with others to implement solutions. 
• Strong verbal and written communication skills; ability to run and review standard and ad-hoc reports, research and analyze information and effectively deliver findings to a variety of audiences. 
• Experience working with highly confidential information; well organized and exercises sound judgment in the handling of such information to maintain confidentiality of sensitive data. 
• Manages multiple priorities and time effectively; ability to multi-task and shift attention to new priorities quickly while maintaining accountability for deliverables. 

a. Responsible for operational HR system (e.g., Workday, ADP, Smart Recruiters, Cornerstone) administration activities related to business-as-usual HR processes and initiatives, such as open enrollment, performance management, learning and development, and compensation program processes, supporting timely and accurate execution of these programs. Perform system cleanup and maintenance on a schedule to improve system performance and employee and leader experience. Launch system announcements, reminders, and alerts to increase user awareness of early timecard deadlines and other time-sensitive events. 

b. Provide employees with timely and accurate responses related to Human Resources services and programs, which may include researching or working with others to determine the solution. Proactively partner with subject matter experts (SMEs) within Human Resources on more complex stakeholder inquiries, with a goal of gaining additional knowledge to enable answering questions independently. Use discretion and sound judgement to know when it is appropriate to engage other subject matter experts or escalate to leadership. Track details of inquiries to support process and program improvements, and share summaries of the status of various HR initiatives or programs. 

c. Review, approve, audit, and occasionally enter, transactions entered into HR Information Systems, including payment/tax elections, benefit changes and elections, and employee information updates, among others. Report issues and respond to stakeholder questions regarding transactions requiring additional follow-up. Monitor system issues and alerts, resolving in collaboration with HRIS team members. Provide routine reporting on a periodic basis. 

d. Provide HR system and user support including the following: answer questions, provide side-by-side training as needed, review and update job aids to ensure they are current and accurate. Continually keep the user experience in mind and find ways to encourage use of direct access resources and improve our overall employee experience when interacting with HR. 

e. Manage and maintain HR intranet sites, ensuring they are clear, up-to-date, and user-friendly. Coordinate content creation and updates, collaborate with Technology for additional support, and be an internal expert on SharePoint; in alignment with HR's inquiry management tools in Workday. 

f. Participate in process improvement activities to ensure efficient and effective HR processes; identify and implement process improvement steps, automation of processes or activities with support from leadership and team. Utilize knowledge of inquiries and processes within HR to continually identify how we can enhance employee experience. Creates and updates documentation of processes as needed. 

g. Develop a strong partnership with the Payroll Team and use Payroll knowledge to be a designated Payroll processing backup for coworkers' PTO, high-volume situations, or when required. Assist with answering payroll-related inquiries, sending communications, performing bi-weekly timecard audits, payroll reporting and audits as needed. 

h. Support data integrity by running standard audit reports and resolving issues with the respective team. 

i. Support Business Continuity operational activities on behalf of the Human Resources division. Adhere to timelines, understand other teams' critical processes, capture change requests, and make updates to continuously improve processes. 

j. Back up HR Compliance activities as needed, such as I-9 verifications and processing of work authorization documents. 

k. Provide support to other HR Operations or Shared Services accountabilities and peers as leader requests and business needs arise. 

l. Other job related duties as assigned. 

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".