Senior Accounts Receivable Analyst, Global Finance Operations (APAC Collection)

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

SUMMARY OF THE ROLE:

As a Senior Accounts Receivable Analyst, Global Finance Operations (APAC Collection), you will be responsible in managing the full collections process to make sure customer payments are received on time based on contract and invoice terms. It involves working directly with customers to handle payment issues or disputes and keeping accounts receivable records accurate and up to date. The goal is to reduce bad debt and improve cash flow by preparing weekly reports, tracking collections, and helping with cash forecasts. The role also works closely with teams like Sales, Legal, and Client Support to keep things running smoothly. Other tasks include keeping organized records, supporting audits and financial close activities, helping improve processes, and taking part in system updates. It also involves supporting revenue recognition tests and making sure goals and service standards are met.

JOB RESPONSIBILITIES AND ROLE ACCOUNTABILITIES:

• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.
• Identify and resolve discrepancies, issues, and disputes timely and within established policies and procedures.
• Monitor accounts receivable reports and update payment / remittance status information.
• Reconcile accounts receivable against payment and against customers’ accounts payable records.
• Review customer aging data to identify and select delinquent accounts for collection.
• Provide second tier support and research & review complex matters with customers.
• Minimize bad debt risk and maximize accounts receivable collections.
• Prepare weekly Collections Reports, track progress, and provide clarification in management reports.
• Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
• Prepare and send customer statements/billings, invoices, etc.
• Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
• Manage files, records, transactions, and other office procedures and maintain audit trail.
• Assist with key periodic (month end close, quarter close, yearend etc.) business activities.
• Interface with business partners with regards to process changes, upgrades, and enhancements
• Ensure targets, measurements and service levels are met.
• Supports Quarterly Revenue Recognition Test.

Education and Work Experience:

• Bachelor's degree in Accountancy, Management Accounting, Financial Management, Business Management, or a related field of study.
• Atleast 4 years of professional experience in Accounts Receivable, particularly in the collection function.
• Strong Accounts Receivable background including account reconciliation.
• Proficiency in reconciling accounts receivable against payment and customer account payable records.
• Industry exposure in Shared Service setup is highly preferred.

Tools, System & Application Requirements:

• Proficient in financial software and ERP systems, particularly Oracle Cloud or SAP.
• Proficient in Microsoft Office Suite, specifically Microsoft Excel.

Skills & Competency Requirements:

• Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations.
• Ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization.
• Ability to effectively multi-task and work collaboratively in a fast-paced, team environment or even in a Work from home set up.
• Ability to identify alternative solutions to assigned issues and recommend course of action.
• Ability to complete assigned work accurately and on time.
• Ability to prioritize tasks and responsibilities.

Other Requirements:

• Open to employment opportunities in Binan City, Laguna, CALABARZON, Philippines.
• Open to undergo 2 weeks training period at the site.
• Open to a temporary remote work arrangement.
• Open to a dayshift work schedule.

Important Reminders:

• We provide free medical examination.
• We do not collect any original requirements.
• We do not collect any fees at any stage of the hiring process.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email [email protected]