Service Technician II-Wilmington, NC

To apply for the Service Technician II role at Whaley Foodservice, you should be at least 18 years old and have three years of maintenance experience specifically in commercial cooking or refrigeration equipment. It's also important to have a valid driver’s license, a clean driving record, and the ability to complete a satisfactory background check and drug screen.

As a Service Technician II at Whaley Foodservice, your main responsibilities will include troubleshooting and repairing commercial kitchen, refrigeration, and HVAC equipment. You'll communicate with both customers and branch offices regarding the status of repairs and maintain service tickets according to procedures, ensuring everything runs smoothly.

The Service Technician II role at Whaley Foodservice offers numerous benefits, including a competitive salary, sign-on bonus for experienced technicians, company vehicle, uniforms, and medical and dental insurance. Additionally, there is a 401k and profit-sharing plan, paid holidays and vacation, and both short-term and long-term disability insurance.

Absolutely! Whaley Foodservice emphasizes professional development through continuing education and industry certification opportunities. As a Service Technician II, you'll have numerous chances to enhance your skills and potentially advance within the company.

While strong HVAC experience is a plus, it is not a strict requirement for the Service Technician II position at Whaley Foodservice. However, having a background in HVAC will certainly enhance your ability to perform in this role and may make you a more attractive candidate.

The work environment for a Service Technician II at Whaley Foodservice involves extensive daily travel to various work locations. You’ll also be working in environments such as commercial kitchens, which can be physically demanding, requiring you to lift heavy objects and work in high temperatures.

Key personal qualities for a Service Technician II at Whaley Foodservice include excellent customer service skills, attention to detail, the ability to work independently, and strong problem-solving skills. These attributes help ensure that repairs are completed efficiently and that customers are satisfied.

In your response, highlight specific brands or types of equipment you have worked on, the nature of the repairs you performed, and any successful outcomes from those tasks. Tailor your answer to showcase your expertise relevant to what Whaley Foodservice focuses on.

Explain your approach to time management. You might say that you assess the urgency of requests, communicate with the office and customers, and address the most critical repairs first, ensuring that all tasks are completed efficiently.

Discuss specific safety protocols you regularly adhere to, such as using personal protective equipment, ensuring the workspace is safe, and following manufacturer guidelines for equipment handling. Providing examples would strengthen your answer.

Empathize with customer needs, communicate clearly about the repair process, and follow up after service completion to address any further questions. Sharing a brief story of a positive customer interaction can demonstrate your capability.

Outline your troubleshooting process. Start from gathering information, inspecting the equipment, using diagnostic tools, and isolating potential causes of the malfunction. Providing an example of a successful troubleshooting experience can further illustrate your skills.

When answering, describe the challenge, your thought process, and the actions you took to resolve the situation. Focus on how you remained calm and ensured customer satisfaction, showcasing your problem-solving skills.

Mention strategies such as attending workshops, maintaining certifications, taking online courses, or following industry publications. Showing your commitment to learning demonstrates your dedication to your role as a Service Technician II.

Explain that you would first communicate with your team or a superior for assistance, document the issue thoroughly, and ensure the customer understands you are working to find a solution. This shows your ability to seek help and maintain professionalism.

Share an experience that highlights your ability to collaborate effectively. Describe your role, how you contributed to the team's success, and the overall results of that teamwork.

In your answer, mention your passion for technical work, the joy of solving problems, satisfaction from customer feedback, or the desire for professional growth. Identifying your motivation helps to connect with the company's values.