Manager, Organizational Performance

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Leveraging your customer service mindset and health sector knowledge, the Organizational Performance (OP) Manager works hand-in-hand with hospital leadership to transform clinical and/or business operations to deliver dramatic improvements in hospital efficiency, productivity, and quality of patient care services. Your passion for data-driven solutions and ability to leverage statistical and analytical tools, such as SAS, Tableau, R and Python, will help improve data literacy across the organization and support the OP team in developing effective presentations and visualizations to support decision-making by clinical and executive leadership. With a proven track record of developing high performing teams, your strong coaching and mentoring skills will be a key asset as you provide formal and informal leadership throughout the organization.

Reporting to the Director, Organizational Performance, you will be a part of an engaged, highly motivated team of problems solvers and data analysis experts who are dedicated to provide data-driven advice and solutions to the most challenging problems and opportunities at William Osler Health System. The successful incumbent will collaborate with clinical teams, medical leadership and staff physicians, and other leaders across the organization. Working with partners in Finance, Human Resources, Quality & Patient Safety, and other enabling services, you will be leading the optimization of a wrap-around service model to support Clinical Programs and Hospital Operations leadership. In addition, the role develops and maintains close working relationships with various external stakeholders (e.g., Ministry of Health (MOH), Ontario Health (OH), and Canadian Institute of Health Information (CIHI)) and other health care sector partners (e.g., Ontario Health Teams (OHT), Other Hospitals, Academic Institutions, Research Institutes, and Public Health).

Accountabilities:

• Lead the OP consulting team to ensure excellence in customer service, continuous performance improvement including introduction of innovative problem solving techniques and processes to achieve organizational effectiveness, quality excellence and health system leadership
• Develop and maintain strong engagement with clients and key stakeholders to understand operational accountabilities, strategic goals, patient service needs, and clinical/business processes to continuously improve OP consulting team performance
• Participate in the development of organizational expertise in: national and provincial case weighting system (i.e. CMG+ and HIG); externally available analytical product and tool offerings i.e., CIHI Portal and Intellihealth; and hospital/health system performance measures (e.g., CIHI’s YourHealthSystem.com, Ontario Health’s Quality Improvement Plan, Access to Care and Pay for Results initiatives)
• Facilitate corporate monitoring, understanding and use of corporate balance scorecard, hospital services accountability agreements, and Quality Improvement Plan metrics
• Support and consolidate program and departmental performance variance analysis to create a corporate view of Osler's performance including insightful analysis such as identification of trends, patterns and relationships within data and opportunities for improvement and strategic foresight
• Collaborate with internal and external colleagues to ensure client success and health system effectiveness
• Support the development of a data quality culture through on-going partnership with Information Services and data custodian through the corporation

• Master degree in science, economics, engineering, business or math
• Demonstrated focus on health administration, health information, health policy or equivalent, or previous experience in a hospital decision support environment preferred
• Strong coaching and mentoring skills with proven track record of developing high performing team
• Experience in planning and managing multiple, complex projects involving changes to business processes, workflow, and training of staff and/or clients for the changes
• Experience working directly with senior administration and medical leaders to support information and analysis required to inform organizational planning, manage hospital performance, identify improvement opportunities, and support senior level decision-making
• Working knowledge of hospital sector administrative data sets such as discharge abstract database and National Ambulatory Care Reporting System, including knowledge of Canadian and Ontario hospital reporting requirements and funding methodologies (strong asset)
• Demonstrated ability to prioritize and complete multiple assignments simultaneously adapting to change quickly
• Demonstrated excellence in customer service with an ability to initiate and model positive change
• Experience working within a multi-site health care organization is a strong asset
• Experience with hospital information systems (HIS) such as Meditech and EPIC is an asset
• Experience with reporting and analytical tools such as Crystal Reports, PowerBI, SAS, Tableau, R and Python is an asset
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days (subject to change in accordance with operational requirements)

This is a Hybrid Role: Roles that function remotely, but require essential, regular onsite weekly work and travel to multiple sites when required

Annual Salary:
Minimum:  $113,061
Maximum: $141,336

Application deadline: February 14, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.