Team Lead Connected Communities (Encino, CA Region)

WinnCompanies is looking for a Team Lead Connected Communities to join our team. The Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies.  We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.

Connected Communities seeks an innovative and experienced Team Lead to work as a core part of the leadership team to support and enhance the quality of life for communities within our growing West Coast Region, currently comprised of communities in California and Colorado.  The Team Lead provides oversight, support and accountability to community teams (Property Management and Community Coordinators) in the development, implementation and sustainability of community-based service plans, partnership development and expansion, outcomes tracking, and reporting.   These efforts are aimed at achieving measurable, positive outcomes in Connected Communities’ six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. The Team Lead plays a key role in the ongoing implementation and sustainability of Connected Communities’ growth and impact.

This position requires travel to California and Colorado. The position offers a salary range of $73,950 to $92,400 annually with a potential performance annual bonus of 15%. This is a hybrid opportunity, 3 days in office and 2 remote days.

• Work with community teams to develop, implement and evaluate annual service plans for their respective communities.
• Provide direct support, resource and technical assistance to Property Management and Community Coordinators within the assigned region through monthly operations reviews and weekly check-in with Community Coordinators.
• Create, implement and help facilitate training opportunities for community teams within the assigned region to support the success of community service plans.
• Maintain and grow a network of regional partners in the Connected Communities outcome areas (Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility) to support the success of community service plans.
• Assist community teams in developing and maintaining quality monthly and quarterly required reporting (owner reporting, HUD, grant, etc.).
• Develop and maintain relationships with owner-clients related to community-specific Connected Communities plans and annual outcomes. Establish quarterly meeting schedules.
• Review, manage, report and analyze community-level data through Connected Communities’ online platform.
• Ensure accuracy and consistency of established data. Data collected through annual resident questionnaire, resident touchpoints, community programs and activities and through partner reporting. Disseminate monthly/quarterly/annual outcomes reporting to applicable parties (owners, partners, community teams, regulatory agencies, etc.). Assist Head of Operations Support in policy creation and implementation.
• Assist community teams in the creation and management of Memorandums of Agreement (MOAs) with third parties providing services and programs on and off site for residents.
• Assist community teams in the creation and management of Connected Communities budgets, review monthly financial reports and ensure accuracy in budget reporting.
• Assist in the identification, orientation, scheduling, development and support of new Community Coordinators.

• Bachelors Degree in Social Work, Business, Public Policy or related field.
• 5-8 years experience in community development or related field.
• 1-3 years experience in staff leadership and management.
• Advanced technical computer skills, particularly with Microsoft Office Suites.
• Ability to communicate effectively complex information in writing to all levels of staff, management and external customers.  
• Ability to communicate complex concepts and address sensitive situations, resolve conflicts, negotiate and persuade others.
• Ability to analyze and interpret socioeconomic data and develop strategies and programs based on needs and evidence-based practice.
• Provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned responsibilities.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate. 
• Flexibility to attend evening and weekend functions and travel as required, primarily within the region.

• Master’s degree in Social Work, Business, Nonprofit Management or related field
• Passion for community building.

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.