Customer Success Manager

As a Customer Success Manager, you’ll be the trusted advisor for our key accounts. You’ll develop strategies to enhance client retention and growth by leveraging Wix’s business solutions and capabilities. In your day-to-day, you will:

• Own a book of business comprising Wix Key Accounts and act as a consultant to facilitate retention and growth

• Drive long-term strategic relationships by identifying & implementing tailored product solutions 

• Effectively employ project management skills to achieve Key Account aims 

• Collect and relay feedback to our Product and Marketing teams to help drive updates and changes

• Use data tools like Salesforce, Tableau, and Redash to implement product opportunities and prioritize activities

• Become a Wix expert by learning best practices and finding solutions to customers' needs

• Take accountability for your role in achieving team goals, KPIs, and overall success

• Identify opportunities to improve processes, tools, and documentation

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.

• 3–5 years experience in client/customer success or account management within the tech industry

• Consultative approach to uncovering clients’ business challenges and advising on product use

• Passionate about customer success, empathetic to customer needs, and driven to create great products

• Skilled in researching and analyzing user needs and business cases

• Strong presentation, project management, and organizational skills

• Proven track record of meeting and exceeding revenue/client retention KPIs

• Experience with high-grossing businesses, eCommerce, or digital marketing

We are Wix's Global Key Account team. Our mission is to cultivate long-term strategic relationships with top Wix users worldwide. We're focused on ensuring our users succeed through effective use of the Wix platform and business solutions. Our dynamic team emphasizes 1:1 white-glove management for retention and forward-thinking growth initiatives throughout the Key Account journey.

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Approximate base compensation $80,000 - $90,000/year. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. 

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.

You can read more about our comprehensive benefits package here