Associate Operations Manager - Strategy & Operations

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

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Join a forward-leaning and agilent team at Wolt as an Associate Operations Manager in region North! 

As an Associate Operations Manager in the Regional Strategy & Operations team, you will be responsible for driving innovation, implementation and execution across all aspects of our operations. This particular role will have a major focus on leading our ambitions to make autonomous deliveries a natural part of our operations across the region. It will also include working with other key areas and challenging problems while spearheading the innovation for new ideas; whether it is a new courier partnership model, a new sustainability project or a new delivery mode all together. In this, you will be responsible for bringing structure to ambiguous situations and own the forward progress. You will collaborate across individuals, teams and functions, bringing your natural knack for ownership, execution and problem-solving. 

Reporting directly to the Regional Head of Strategy & Innovation as part of Regional Operations, your role is crucial in achieving ambitious targets in all countries and all business lines that we operate in. 

What you’ll be doing

This is a multi-faced and highly varied role, but the major areas of responsibilities including tasks are:

• Own the operational part of autonomous deliveries - incl. vision & strategy, partnership negotiations, feasibility studies, unit economics, product development coordination and scale-up of operations.
• Identify and suggest new business and project opportunities within the scope Strategy & Innovation, based on industry insights and data driven hypotheses
• Utilize your analytical skills to create data driven hypotheses of how to solve complex problems involving all sides of the Wolt platform and business environment.
• Lead and own responsibility areas in focus that you oversee from ideation to implementation and follow-up, with the potential of leading a team in the future
• Effectively collaborate with internal and external stakeholders across all functions of the company to ensure progress for your specific responsibility areas including but not limited to product, marketing, legal, policy, local and global business teams.
• Monitor KPIs and conduct analysis to unpack why performance is what it is and devising strategies to meet or exceed the targets for region North

• Strong sense of ownership and accountability for end results
• Experience from operational autonomy development and implementation
• Proactive "doer" mentality, with willingness to fail and open to learn from mistakes
• Self-driven and able to fill your own and team members’ work weeks with tasks, based on agreed purposes and end-states for the direction of the team and the company
• Solves problems independently and proactively
• Experienced manager, that has led both big and small projects and teams before with successful, measurable results
• Passionate about new technology and innovative ways to operate
• Excellent written and verbal communication skills in English and Swedish (other Nordic languages is a plus)
• Proficient in digital collaboration tools like GSuite, Slack, and Zoom

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner 
[email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.

This role does not include relocation assistance. If you are applying from abroad, you will need to be fully prepared to handle all aspects of your relocation independently, including securing work authorization (if applicable) and covering relocation expenses.