Enrollment & Assessment Manager - 2025092

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

This role will manage the Enrollment & Assessment Team and ensure data compliance for the Adult Education program for the Chicagoland region (including the DuPage, Aurora, and Chicago programs). This includes 1) supervising enrollment and assessment staff and planning, overseeing, and coordinating student recruitment, registration, enrollment, pre-and-post-testing, orientations, and class placement; 2) ensuring data collection and data entry practices are in compliance with all rules and regulations as stipulated within department granting streams; 3) supporting staff development, program planning, and administration, and 4) assisting with site logistics.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

• Hire (in collaboration with Director of Adult Education), train, coach and support qualified staff including Enrollment, Assessment, Intake, Data Entry, Data Compliance, and Site Coordinators
• Assist with interviewing & training new Adult Edu Team members
• Provide opportunities for staff development, including drafting professional development plans for individual staff members
• Plan, organize, and lead team specific meetings and 1-1s with direct reports
• Liaise & coordinate with other departments and external services to support strong student recruitment, enrollment, and accurate student placement
• Participate in & contribute to Adult Education leadership meetings & WR Chicagoland’s management groups
• Assist with preparing grant applications and reports, focusing on data collection, analysis, synthesis, and quality control checks 

• Oversee coordination for student intake, testing, orientation, and class placement
• Manage & coordinate student pre- and post-testing and new student processes 

• Provide guidance for, and ensure accuracy in, the input & maintenance of all student records in databases, including intake data, attendance hours, case noting, and assessment records
• Prepare student testing reports & required data for grant reports
• Provide statistical data and analysis on a regular basis
• Highlight discrepancies, errors, and underperforming areas of department for immediate resolution
• Attend trainings on state data entry processes, data collection processes, quality checks, and review all grant rules and regulations. 

• Work closely with the Student Support and Learning & Development Managers to coordinate full scope of student wrap-around services
• Provide regular communication on, and careful coordination of, wrap-around supports provided to best serve the WRC AE students, support staff, instructional staff, and organization 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Master’s degree in TESOL or equivalent and classroom teaching experience
• Ability to work in-person in multiple program sites (DuPage, Aurora, Chicago)

• Strong and growing team management skills, including coaching, task delegation, support, and accountability 
• Strong project management skills, including project planning, task delegation, prioritization, problem solving, and time management 
• Strong detail orientation, with an ability to track and analyze data effectively
• Strong cross-cultural communication skills and good interpersonal skills
• Enjoy working in a fast paced, challenging, and multi-cultural environment 
• Some technology and computer systems knowledge and willingness to learn
• Able to work well with others in a professional, friendly, and flexible manner
• Background & knowledge in adult education administration preferred
• Previous supervisory experience preferred

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.