Senior Services Case Worker - Limited Term (2024994)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks to hire to a Senior Services Case Worker to implement its Refugee Social Services Seniors program. This position works to increase community connections, reduce social isolation, and provide case management to refugee seniors in Chicago in coordination with World Relief staff, community organizations, and local churches. This includes providing group enrichment activities, social outing opportunities, case management support such as medical appointment assistance, and when possible, communicating with family members regarding understanding of services and supports available.

This is a limited-term position funded through a grant agreement until September 30, 2025 and contingent upon funding extension.

• Recruit and screen individuals 60 years and older to participate in senior programing designed to help increase individual social connections and reduce social isolation
• Facilitate enrichment groups that will provide senior clients with tools to mitigate physical and mental health problems, and cover topics such as nutrition, navigating the healthcare system, the importance of mental health, and improving digital literacy skills.
• Provide monthly opportunities for participation in local activity outings to facilitate greater community awareness and increase social connection
• Conduct comprehensive in-home assessments of immigrant seniors to determine their needs, strengths, and eligibility for the program 
• Administer Refugee Health Screener (RHS-15) to each program participant to identify potential mental health issues.
• Provide case management to program participants including:

• Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case-managers
• Provide orientation to seniors and, if applicable, their family members about social services and programs available to them in the community
• Refer seniors to external mainstream services and provide follow-up to ensure they were able to access the services
• Conduct regular follow-up as needed to ensure seniors are receiving services that are guaranteed and regulated with the Older Americans Act and that needs are addressed.
• Maintain timely and accurate client files, case notes, and reporting records 
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Work closely with internal service teams and external service providers to ensure comprehensive service provision
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
• Other duties as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
• MS Office skills required
• Valid driver’s license, and ability/willingness to drive 15-passenger van required
• Ability to work occasional early mornings, evenings or weekends as necessary

• Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
• Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
• Highly self-motivated with strong follow-through and ability to work independently 
• Adaptable and possessing crisis management skills
• Ability to navigate the American health care system including Medicaid
• Strong organizational skills and ability to maintain detailed, accurate records
• Case management experience with vulnerable populations preferred
• Fluency in Burmese, Swahili, French, Spanish, Dari, Pashto, or Rohingya is desired
• Comfortable working in a team environment 

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.