General Manager - Zero Bond at Wynn Las Vegas

The Place

Zero Bond at Wynn Las Vegas is a truly unique enclave where culture, connection, and community thrive, combining the spirit of New York with the artistry of Wynn Las Vegas. An elevated social club that presents a highly curated experience, offering its membership community a variety of sought-after amenities, exclusive events, and access to upscale facilities.

The Philosophy

Zero Bond at Wynn Las Vegas is a truly unique enclave where culture, connection, and community thrive, combining the spirit of New York with the artistry of Wynn Las Vegas. An elevated social club that presents a highly curated experience, offering its membership community a variety of sought-after amenities, exclusive events, and access to upscale facilities.

The Philosophy

Zero was the last number ever created; it filled a void that culture across the globe didn’t even realize existed. Without the concept of Zero, mathematics and science had limitations; cultures could not fully achieve what they were destined to become. Zero is not even or odd; Zero is not positive or negative. Zero is its own identity. Just like the number zero transformed ancient society, Zero Bond is redefining the membership club experience for the future society.

Position Summary

The General Manager of Zero Bond is responsible for the overall leadership and performance of the club, overseeing all aspects of operations, membership experience, member events, private hire, and club service standards. The GM ensures seamless execution of services, operational efficiency, and financial performance while maintaining Zero Bond’s high standards. This role follows direction from the founder and Wynn executive team to enhance service and the overall member experience. Additionally, the GM is responsible for maintaining operational standards and collaborating to support the development of management and hourly employees. The ultimate success of the club is directly tied to the GM’s performance.

Key Responsibilities

Daily Operations:

• Ensure the venue runs according to established operating policies and procedures.
• Develop and implement an innovative business strategy to maximize revenue, decrease expenses, and increase staff productivity.
• Prepare floor plans, conduct pre-shifts, communicate operational details to team members, and handle VIP services.
• Manage restaurant administrational duties.
• Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
• Manage the research, development, and implementation of new ideas (products, service techniques) to ensure the venue remains competitive and relevant.
• Monitors fiscal budgets and the long-term development of the operation regarding revenue, costs, hourly labor and other expenses, in accordance with Wynn Las Vegas Standards.
• Conduct sales analysis on a regular basis and recommend areas to minimize costs and maximize revenue.
• Work closely with the partners and the executive chef to create new food items that are within the parameters of the concept.
• Correct any deviations from service procedures swiftly through on the job training, one on one’s, and testing.
• Conduct daily briefings and disseminate company information to the restaurant management team, while listening and noting feedback to improve in the operation.
• Establish and maintain positive relationships with internal and external guests, focusing efforts to exceed guest expectations at every opportunity.
• Populate nightly reports and record daily details of the daily operations for executive review.

Guest Services:

• Identify and anticipate customers’ needs and expectations, while fulfilling the brand values of  Wynn and Zero Bond.
• Work closely with the membership team to ensure the execution of strategies directed by the founder and executive team.
• Accommodate all special guest engagements or celebrations, extending offers to amplify the experience.
• Request feedback and gather specific information (cleanliness, food quality, service) concerning the dining experience.
• Be knowledgeable in all aspects of the work environment (hotel, other departments, etc.) to ensure guest inquiries are handled properly.
• Provide feedback on guests’ recommendations and share their ideas with staff and management and include in planning and operations.
• Ensure member event programming aligns with the brand standards and member expectations.

People Management and Training:

• Provide supervision, direction, and leadership to the team to achieve and exceed department goals.
• Delegate tasks equitably among the restaurant management team, while pushing them to grow and learn different aspects of the operation.
• Develop and share with the team the vision for the venue, member service goals, and financial objectives.
• Coach, motivate, counsel, and evaluate management team members, encouraging their participation in decision-making.
• Aid in hiring, training, and development for line-level positions.
• Identify and develop each team members individual strengths to maximize team performance.
• Create operational manuals.
• Provide testing (written, verbal, instructional) to applicable team members.
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe, and respected.

Company and Department Responsibilities:

• Consistently review, modify, and implement changes to all relevant operational avenues (menus, service, costs) to amplify profitability.
• Attend department and inter-department meetings and share relevant information.
• Encourage good relationships, promote team spirit, and ensure effective communication between all departments.
• Adhere to the company policies and procedures.
• Follow SNHD health and OHSA safety standards, while striving for constant improvement to avoid health and injury hazards for our guests and employees alike.

• Experience: Minimum of five years’ experience in a similar supervisory position within a social dining, high volume restaurant.
• Language Abilities: Fluent spoken and written English
• Knowledge: Excellent knowledge of cost control and P&L reporting
• Social Media: Instagram Savvy and/or Facebook
• Licenses: Able to obtain and maintain any licensing or active work cards pertinent to the job, including but not limited to a valid health card, hearing test, or alcohol awareness card.
• Education: Secondary school diploma or above; bachelor’s degree in hospitality management is preferred
• Computer Skills: Proficient in Microsoft Office, Outlook, POS (Micros), purchasing software, warehouse requisition software, time-keeping software, SevenRooms host system (or relatable host system)
• Physical requirements: Ability to stand long hours at a time
• Appearance: Maintain a clean and professional appearance, adhering to the Wynn standards

Remarks:

• Experience with social and fine dining restaurant food and beverage operations.
• Experience with pre-openings, planning and project management.
• Must possess outstanding leadership, organizational, interpersonal and administrative skills, as well as excellent attention to detail with a true focus on the entire guest experience.
• Self-motivated, organized, confident, friendly and polite.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.
• Able to work all shifts and be flexible regarding work schedules according to business demands.
• Must have previous experience managing employees using a Collective Bargaining Agreement.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.