Customer Success Manager- French

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of Yotpo’s suite of services.  

Workdays – Monday to Friday

Responsibilities:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

Requirements:

• English, French - mandatory
• 2+ years of experience in the field.
• Experience in a client-facing role - preferably in a SaaS, e-commerce, or marketing environment
• Proactively drive customer retention by identifying risks, raising red flags, and escalating issues. The candidate will also be responsible for identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Hunger to work in a hyper-fast-paced and ever-changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy 
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs 
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices - a HUGE advantage!