Junior Operations Analyst

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

YouLend has expanded to the US in 2022, and we are growing rapidly. YouLend is looking to hire a Junior Operations Analyst into the Operations Team. You will need to work with a variety of enterprise technology platforms and YouLend proprietary solutions to help fund and background check prospective merchants. We are constantly innovating and automating workflow, and you will be expected to contribute your views on how we can continuously improve.

• Perform AML/KYC checks on merchants and business owners applying for business financing through the YouLend platform

• Prepare financing agreements and direct debit mandates

• Daily execution of payments to ensure businesses receive their funding

• Liaise with colleagues and external parties to promptly and effectively answer any payment related queries. Ensure service provided is to a high standard and make recommendations to improve and streamline processes and interactions.

• Data input, accurately inputting data across multiple systems – full training will be provided

• Ensure timely completion of projects and goals in accordance with engagement and client requirements.

• Organize and review production and quality data via Excel or other Microsoft Office products to monitor project progress; manage problems; publish progress reports; and/or recommend actions. Present accurate and professional reporting to management and clients as required including graphs, reports, and presentations.

Essential Skills:

• Ability to be flexible, quickly learn new skills, and meet uncompromising quality requirements and production expectations while working closely with others in a team environment.
• Ability to work independently; take initiative; and adapt to change.
• Strong problem solving ability.
• Strong processing and analytic skills with the ability to analyse large amounts of data, decipher higher risk attributes, and handle appropriately.
• Strong interpersonal and verbal/written communication skills.
• Must be able to multi-task and thrive in a busy paced, high intensity, high demand and on time environment.
• Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities.
• Must possess critical thinking, analytic and problem solving skills to be used in operational planning and evaluation.

We offer comprehensive benefits package that includes:

• Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.

• Dental plan coverage

• Vision plan coverage

• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family

• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.

• Basic Life & AD&D Insurance.

• International travel insurance covered if traveling abroad for work purposes.

• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays

• Paid Office Parking

Why join YouLend? 

At YouLend, we are actively creating an equitable and inclusive environment for every YouLender to thrive. We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion process are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.