Transformation Associate (AI Implementation)

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

You will be working closely with the Transformation Lead on implementing the use of AI technology across all of YouLend’s business functions. The role will be project focused, taking on strategic AI development initiatives, and leading them through to successful execution.  

In 2024, our Transformation team led implementation of multiple plug-and-play solutions across our Sales and Operational teams. This included a software that analysed calls, identified performance gaps, and enabled us to optimise conversion. In addition, we launched an external facing chatbot to assist with merchant requests. After seeing the results of the pilots, we now want to invest more resources in this area. This is the role we are looking to fill.  

The role requires strong analytical and problem-solving capabilities; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate is able to work independently and proactively. This role will be targeted at improving the outcome, processes, and efficiencies across different functions in YouLend. In doing so, you will work alongside stakeholders across the business, from Sales and Operations through to our Product and Technology team. 

Responsibilities: 

• Support on implementing AI initiatives, improving the current AI supported processes, and ensure we maximise value of these initiatives.  

• Identify, lead, drive, and implement new AI initiatives with a focus on driving meaningful impact for our customers.  

• Identify automation and other improvement areas where AI can,  

• Further develop the process for delivering rapid financing to merchants. 

• Improve speed and quality of customer service.  

• Assist and support our team of 400 YouLenders across 10+ functions.  

• Take full ownership of making our processes the very best of any European fintech.  

The ideal candidate will have the following skillset: 

• Project management experience from fast-paced environment like top-tier consulting firm, start-ups, scale-ups, etc.  

• Experience with identifying and executing on AI or other plug-and-play tech solutions is an advantage. No experience developing AI models as software or work as a data engineer required.  

• Strong problem solving and analytics, e.g. through MS Excel and tools like PowerBI. 

• Excellent communication: written and verbal. 

• Excellent change management handling. 

• Experience of mass data manipulation through SQL, Python, R, etc. would be useful. 

• You will be proactive, take ownership, and act with urgency. 

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.