Production Support Engineer

About Zeller

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more. 

A production support role with payment gateways and reconciliation that ensures financial transactions are processed smoothly and accurately. Candidates should possess a combination of technical expertise, problem-solving abilities, and strong communication skills to excel in this position. This role not only supports operational efficiency but also contributes significantly to the overall customer experience in financial transactions. The role requires good troubleshooting skills and ability to work in 24/7(on-demand) environment to meet customer requirements.

Desired Candidate Profile

Full time Engineering Degree (Graduate/Postgraduate)

(4-7) years of relevant experience.

Should have experience/knowledge in support of AWS environment or any other cloud environment with strong technical skills

Should be having understanding in any one of the programming languages such as Javascript/Typescript/Java. Or hands-on over any other Object-oriented programming (OOP).

Knowledge of Cloud/Relational Databases . Eg. Oracle, Databricks, MySql, SQL Server

Technical expertise to investigate different application logs with up and downstream connections

Production  environment support & testing end to end flow.

Excellent troubleshooting and problem-solving skills

Roles and Responsibilities

Monitor Payment Systems: Continuously oversee the performance of payment processing systems to ensure transactions are processed without interruptions.

Troubleshoot Issues: Identify and resolve issues related to payment transactions, including failed transactions, discrepancies, and system errors.

Reconciliation Support: Assist in reconciling transactions between different systems and to ensure accuracy and completeness.

Documentation: Maintain detailed documentation of incidents, resolutions, and standard operating procedures for future reference.

Compliance Monitoring: Ensure that all transactions comply with regulatory requirements and internal policies.

Collaboration: Work closely with cross-functional teams including developers, QA testers to resolve production issues effectively.

Preferably skills

Payment Gateway/ Payment Processor  domain knowledge.

Experience of support in Electronic Payment system & Reconciliation/settlement processes.

Knowledge of Payment types

Experience in Banking Domain

Experience in any cloud platform (AWS, Azure, Google cloud)

Like the rest of our team, you will benefit from

Competitive remuneration

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

Fully remote role

Annual get together with the team

Endless learning and development opportunities;

Plenty of remote friendly fun and social opportunities - we love to come together as a team;

An ability to influence and shape the future of Zeller as our company scales both domestically and globally;

Being part of one of Australia’s most exciting scale-ups.