Solutions Engineer

Role Overview:

As a Developer Advocate / Solutions Engineer Role, you’ll be the bridge between Zencoder and the developer community, serving as both an advocate for developers and an evangelist for Zencoder’s products and services. You’ll engage with developers to build relationships, provide community support, and advocate for Zencoder’s products and services. This role involves creating educational content, being a technical ambassador, representing Zencoder at events, gathering feedback, and collaborating closely with various teams to drive product adoption and community engagement.

Key Responsibilities

• Pre-Sales Support: Work with the sales and marketing teams to provide technical demos and answer technical questions for potential customers. Assist in developing solutions tailored to customers’ needs and provide technical expertise during the sales process.
• Community Engagement: Build and nurture relationships within the developer community. Actively participate in forums, social media, and other developer platforms to understand and address the needs of developers.
• Developer Advocacy: Serve as a technical ambassador for Zencoder, presenting at conferences, meetups, and webinars. Share best practices, deliver compelling presentations, and lead technical workshops to demonstrate the value of Zencoder’s AI platform.
• Technical Content Creation: Develop high-quality technical content, including blog posts, tutorials, sample code, and video guides. Collaborate with the Content Strategy team to create resources that educate and engage developers.
• Developer Support & Success: Act as a liaison between developers and the product team. Collect feedback, identify pain points, and ensure developers have a seamless experience using Zencoder’s products.
• Developer Experience Improvement: Collaborate with the product and engineering teams to enhance developer UX/UI with Zencoder, ensuring a smooth developer experience.

Who you are

• Technical Background: Strong experience in software development, with proficiency in languages such as Python, JavaScript/Java, and C#. Familiarity with AI concepts, LLMs, and RAG is a plus.
• Industry expert: Proven track record of successfully getting speaking abstracts accepted at high-profile technical conferences.
• Strong Communicator: Excellent public speaking and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
• Content Creator: Skilled in creating technical content, including documentation, tutorials, blog posts, and videos that resonate with the developer community.
• Community-Focused: Passionate about building and engaging with developer communities. Experience in community management and open-source projects is a plus.
• Customer-Centric: Ability to understand developer pain points and provide tailored solutions. Experience in pre-sales engineering or customer support is beneficial.
• Team Player: Comfortable working cross-functionally with sales, marketing, product, and engineering teams to drive product adoption and community engagement.

Essential Qualifications

• 5+ years of experience in software development, developer relations, or a related technical field.
• Strong understanding of AI concepts, LLMs, and developer tools.
• Excellent written and verbal communication skills.
• Proven experience in presenting at conferences, meetups, or webinars.
• Ability to create engaging technical content for various platforms.
• Familiarity with open-source communities and developer platforms like GitHub.

What we offer

• An opportunity to shape the future of AI in software development.
• A dynamic and collaborative work environment.
• Competitive compensation package.
• Opportunities for professional growth and development.